Chief Operating Officer (remote)

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<h2><span><strong id="docs-internal-guid-7658fb3d-7fff-8c55-429f-00e86afebd2e">Chief Operating Officer (full-time, remote)</strong></span></h2><h2><span><strong id="docs-internal-guid-7658fb3d-7fff-8c55-429f-00e86afebd2e">Number of Positions: 2</strong></span></h2><h2><span><strong id="docs-internal-guid-7658fb3d-7fff-8c55-429f-00e86afebd2e">Pay: Based on results and experience</strong></span></h2><h2><strong id="docs-internal-guid-7658fb3d-7fff-8c55-429f-00e86afebd2e"><br></strong><span><strong id="docs-internal-guid-7658fb3d-7fff-8c55-429f-00e86afebd2e">What will you do?</strong></span></h2><p><span>Take complete ownership of the Filipina Visa (FV) business unit's operational execution. You will be the "Integrator" to the CEO's "Visionary," responsible for transforming strategic goals into daily, weekly, and quarterly results. Your first and most critical mandate is to solve the operational challenges in service delivery, turning it into an efficient, productive, and profitable engine.</span></p><h3><span><strong id="docs-internal-guid-7658fb3d-7fff-8c55-429f-00e86afebd2e">About Us</strong></span></h3><p><span>Together Light is a dynamic, remote-first company with two highly successful and distinct business units: a leading international dating platform (Christian Filipina) and a premier visa and immigration service (Filipina Visa). We are driven by a visionary CEO and are at a critical inflection point. To scale, we are making our single most important hire: a world-class operational leader.</span></p><p><span>In fact, we're hiring two. Each for one business unit.</span></p><h3><span><strong id="docs-internal-guid-7658fb3d-7fff-8c55-429f-00e86afebd2e">The Role</strong></span></h3><p><span>We are seeking a true Integrator—an operational leader who excels at turning vision into reality. As the strategic partner to our Visionary CEO, you will take complete ownership of a business unit, its P&L, its people, and its processes.</span></p><p><span>We have two distinct, high-stakes missions available. One needs to focus on growth first; the other needs to focus on process first. Both require an A-player who is obsessive, data-driven, and thrives on accountability, and who ultimately will be able to lead through phrases focused on stability, optimization, and expansion.</span></p><h3><span><strong id="docs-internal-guid-7658fb3d-7fff-8c55-429f-00e86afebd2e">What You'll Do</strong></span></h3><p><span>You will be the executive accountable for the day-to-day results of an entire business unit.</span></p><ol><li><p><span>Opportunity 1: The Growth-First COO (Dating Business) Your mission is to transform a stable business back into a high-growth engine.</span></p><ol><li><p><span>Take full P&L and growth ownership of the dating platform.</span></p></li><li><p><span>Revolutionize a marketing strategy that requires growth and vision.</span></p></li><li><p><span>Bring on major marketing partners, affiliates, and influencers capable of delivering new leads.</span></p></li><li><p><span>Build, hire, and manage a new India-based sales team (Director, leaders, and agents) from the ground up, providing a vision that aligns with our revenue goals.</span></p></li><li><p><span>Re-engineer the sales process to be scalable, efficient, and effective.</span></p></li></ol></li><li><p><span>Opportunity 2: The Process-First COO (Visa Business) Your first mission is to bring total stability and efficiency to a complex, high-touch service operation.</span></p><ol><li><p><span>Take full P&L and operational ownership of the visa services unit.</span></p></li><li><p><span>Solve a complex service delivery challenge, owning the client journey from payment to completion.</span></p></li><li><p><span>Master our existing system of 300+ procedures, then identify inefficiencies and implement data-driven improvements.</span></p></li><li><p><span>Lead and manage a large, established team (60+ people), acting as the "police officer" for quality, compliance, and adherence to procedure.</span></p></li><li><p><span>Act as the primary "analytical engine" for the business, using data to validate processes and drive profitability.</span></p></li></ol></li></ol><h3><span><strong id="docs-internal-guid-7658fb3d-7fff-8c55-429f-00e86afebd2e">Who You Are (for either role)</strong></span></h3><ol><li><p><span>You are a true Integrator: You live to translate vision into a concrete plan and execute it flawlessly.</span></p></li><li><p><span>You are a Data Skeptic: You don't just read reports; you question their inputs. You hold leaders accountable for producing insightful, relevant data. You love and trust data - once you know it intimately, and not before.</span></p></li><li><p><span>You are an Exceptional Communicator: You are a master of the written word. You write with clarity and precision.</span></p></li><li><p><span>You are a Strong Leader: You know how to manage managers, foster accountability, and build high-performing teams (remote and international).</span></p></li><li><p><span>You Respect Process: You believe in the power of systems and are willing to master a system before you try to change it.</span></p></li><li><p><span>You are Resilient: You thrive on high-stakes challenges and have the grit to see them through.</span></p></li></ol><h3><span><strong id="docs-internal-guid-7658fb3d-7fff-8c55-429f-00e86afebd2e">What We Offer</strong></span></h3><ol><li><p><span>Competitive Compensation: A strong salary with significant performance-based incentives.</span></p></li><li><p><span>Full Autonomy: This is a P&L-ownership role with broad authority to execute.</span></p></li><li><p><span>Close Partnership: You will work directly with the CEO as their key strategic partner.</span></p></li><li><p><span>100% Remote: We are a global, remote-first company.</span></p></li><li><p><span>High Impact: You will be solving the #1 most critical challenge in the business.</span></p></li></ol>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...