Billing Operations Lead

August 17, 2026

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About the position

The Accounts Receivable Operations team ensures Instacart’s billing is accurate, timely, and scalable across a diverse and evolving set of products and services. We’re hiring a Billing Operations Lead to own complex billing processes and programs, serving as a subject matter expert across the quote-to-cash lifecycle while partnering closely with Finance, Financial Systems, Business Development, Deal Desk, and Product. This individual contributor role will play a pivotal part in Instacart’s 2026 roadmap, including CARBS, Billing Platform modernization, and CPQ enhancements. You will lead high-impact workstreams that improve customer experience, reduce billing defects, strengthen controls, and accelerate cash. You’ll join a Billing Operations team of 9 within a broader Accounting Operations organization of 20, with preferred locations in San Francisco or Los Angeles and flexibility for candidates across the US and Canada. If you thrive in fast-paced, ambiguous environments and enjoy solving complex billing challenges at scale, this role is for you.

Responsibilities

Own end-to-end billing operations for assigned product lines and key accounts, delivering on-time, accurate invoices, credits, tax application, and adjustments while meeting defined SLAs.
Lead cross-functional workstreams for 2026 initiatives (CARBS, Billing Platform, CPQ enhancements): gather requirements, document processes, coordinate builds, run UAT, and drive rollout and change management.
Design and implement scalable billing controls and reconciliations across CRM → CPQ → Billing → ERP; partner with Accounting on close readiness, revenue cutoffs, and audit support.
Serve as the day-to-day SME for Salesforce CPQ, billing, and ERP integrations; triage defects, prioritize backlogs, and maintain data quality across systems.
Monitor and report KPIs (billing timeliness, accuracy, dispute and rebill rates, DSO drivers) and translate insights into experiments and process improvements.
Act as escalation point for complex deal structures and bespoke billing scenarios; advise BD and Deal Desk pre- and post-close to ensure billable, operationally sound terms.

Requirements

5+ years of experience in Billing Operations, Order-to-Cash, or Accounts Receivable within technology, ecommerce, marketplace, or subscription/SaaS environments.
2+ years leading cross-functional billing or quote-to-cash projects as an individual contributor, from requirements through UAT and launch.
Hands-on experience with Salesforce CPQ and at least one billing platform (e.g., Zuora, Chargebee, Stripe Billing) plus one ERP (e.g., NetSuite, SAP, Oracle).
Proficiency in Excel (pivot tables, lookups) and basic SQL for reconciliations and data analysis.
Working knowledge of billing controls, SOX requirements, and revenue considerations (e.g., ASC 606) as they apply to invoicing, credits, and adjustments.
Bachelor’s degree in Accounting, Finance, Information Systems, or related field, or equivalent practical experience.

Nice-to-haves

Experience implementing or migrating billing platforms or CPQ at scale, including data migrations and cutover planning.
Experience designing CPQ product catalogs, pricing and discount logic, and approval workflows.
Familiarity with tax engines (e.g., Avalara, Vertex) and global indirect tax implications in billing.
Experience building self-serve dashboards and reporting in BI tools (e.g., Looker, Tableau) for billing KPIs.
Lean, Six Sigma, or similar process improvement training or certification.
Background with marketplace, retail media, or advertising billing models (e.g., GMV-based fees, promotions, ad spend).

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