Remote Veterinary Care Representative - Pharmacy Order Management

February 21, 2026

Other Jobs To Apply

Job Summary

Chewy is seeking a highly motivated Remote Veterinary Care Representative specializing in Pharmacy Order Management to join our growing team. In this role, you will be the primary point of contact for veterinary clients and pet owners, ensuring accurate processing of pharmacy orders while delivering exceptional service. You will collaborate closely with internal teams, including pharmacy, customer care, and veterinary support, to ensure the health and well-being of pets across the nation. This remote position offers flexibility, growth opportunities, and the chance to be part of a mission-driven company dedicated to pet care.

Key Responsibilities

Accurately process and manage veterinary pharmacy orders, including prescription verification, refills, and order entry.
Serve as the first point of contact for veterinary clinics and pet owners regarding pharmacy orders and inquiries.
Ensure compliance with state and federal regulations for veterinary medications.
Collaborate with veterinarians, veterinary technicians, and internal teams to resolve order-related issues promptly.
Maintain up-to-date knowledge of medications, dosage guidelines, and product availability.
Document all interactions and maintain accurate records in company systems.
Proactively identify and suggest process improvements to enhance efficiency and customer satisfaction.

Required Skills and Qualifications

High school diploma or equivalent required; Associates or Bachelors degree preferred.
Strong knowledge of veterinary terminology and pharmacy practices.
Excellent verbal and written communication skills.
Detail-oriented with strong organizational and problem-solving abilities.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and ability to quickly learn internal systems.
Ability to handle sensitive information with confidentiality and professionalism.

Experience

Minimum of 1–2 years of experience in veterinary support, pharmacy, or customer service in a healthcare-related environment.
Experience handling prescription medications and working with veterinary clinics is highly desirable.
Previous remote work experience is a plus.

Working Hours

Full-time, remote position with flexible scheduling.
Standard business hours, with occasional evenings or weekends depending on business needs.
Must have a reliable internet connection and a quiet, dedicated workspace.

Knowledge, Skills, and Abilities

Strong understanding of veterinary medications and order management processes.
Exceptional customer service and relationship-building skills.
Ability to prioritize tasks, manage multiple orders simultaneously, and meet deadlines.
Proficient in problem-solving and conflict resolution, especially in high-pressure situations.
Adaptable and able to thrive in a fast-paced, dynamic work environment.

Benefits

Competitive salary with performance-based incentives.
Comprehensive health, dental, and vision insurance.
401(k) retirement plan with company matching.
Paid time off (PTO) and holidays.
Professional development and continuing education opportunities.
Employee discounts on Chewy products.
Remote-friendly work environment with supportive team culture.

Why Join Chewy

Chewy is more than just a pet retailer; we are a mission-driven company committed to improving the lives of pets and their owners. By joining our team, you will work in a collaborative, innovative, and inclusive environment where your contributions directly impact the well-being of pets nationwide. You will have the opportunity to grow your career while making a meaningful difference every day.

How to Apply

Interested candidates should submit their resume and a cover letter highlighting relevant experience and skills via Chewys careers portal or email application to us with the subject line: Remote Veterinary Care Representative – Pharmacy Order Management Application.

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...