Senior Technical Writer, Technology Workflows

August 5, 2026

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<p>Are you a skilled technical writer with a passion for technology and a knack for creating clear and concise documentation? Do you thrive in dynamic, fast-paced environments and have a strong understanding of workflow processes? If so, we have an exciting opportunity for you as a Senior Technical Writer, Technology Workflows at ServiceNow. As a key member of our team, you will play a crucial role in creating technical documentation that supports our cutting-edge technology workflows and helps our clients achieve their business goals. To succeed in this role, you must have a strong technical background, excellent communication skills, and a keen eye for detail. If you are ready to take your technical writing career to the next level, we encourage you to apply for this position today! Develop and maintain clear and concise technical documentation for our cutting-edge technology workflows. Collaborate with cross-functional teams to gather information and ensure accuracy of technical content. Conduct research and gather technical information from various sources to create comprehensive documentation. Understand and adhere to industry best practices and standards for technical writing. Edit and proofread technical documents to ensure consistency, accuracy, and quality. Work closely with subject matter experts to review and validate technical content. Continuously improve and update existing documentation based on feedback and changes to technology workflows. Create and maintain templates, style guides, and other tools to support the documentation process. Manage multiple projects and meet tight deadlines in a fast-paced environment. Assist in the development and delivery of training materials and resources for internal and external stakeholders. Keep abreast of industry trends and updates related to technology workflows and incorporate them into our documentation. Act as a mentor and provide guidance to junior technical writers on best practices and processes. Communicate effectively with team members and stakeholders to understand requirements and ensure documentation meets business needs. Collaborate with product teams to understand new features and updates and incorporate them into documentation. Continuously improve and optimize the documentation process to increase efficiency and effectiveness.</p><p>ServiceNow is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.</p>

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