Instructional Design I

February 17, 2026

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About the position

Horizon Blue Cross Blue Shield of New Jersey empowers our members to achieve their best health. For over 90 years, we have been New Jersey’s health solutions leader driving innovations that improve health care quality, affordability, and member experience. Our members are our neighbors, our friends, and our families. It is this understanding that drives us to better serve and care for the 3.5 million people who place their trust in us. We pride ourselves on our best-in-class employees and strive to maintain an innovative and inclusive environment that allows them to thrive. When our employees bring their best and succeed, the Company succeeds. Responsible for Service Training instructional design and contributing to the development of creative learning solutions.

Responsibilities

Use instructional design methodology (analyze, design, develop, implement and evaluate) to create and maintain classroom and e-Learning programs for Horizon sites and at remote vendor locations.
Collaborate with other Service Training & Development areas to provide input into learning solution program design and implementation.
Collaborate with Coaching, Quality and Operations during and after training period to ensure optimal learning experience, smooth post-training transition, on-going monitoring.
Responsible for cross-training on new/existing systems, content development tools, software and conducts pilot training of new material.
Assist in conducting gap analysis and/or review data/metrics to determine if training solution is needed and if so, what type is required.
Suggest training alternatives or provides educational guidance to business lines.
Assist with the modification of design resources/schedules in response to staffing issues and/or business needs.
Assist in monitoring provisions of Service Level Agreements (SLAs) to ensure productivity and quality goals are met.
May represent Service Training & Development at cross-functional meetings and work group sessions.
Perform other relevant tasks as assigned by management.

Requirements

High School Diploma/GED required.
2 to 4 years experience in a training role, preferably in Health Insurance industry.
Knowledge of current industry trends, learning solution, best practices.
Instructional writing style and techniques.
Web based design.
Technology based training.
Administration systems.
Healthcare industry knowledge.
Claims processing experience.
Proficiency in Microsoft Office, Flash, Captivate, Lectora.

Nice-to-haves

American Society of Training & Development (ASTD) Certificate helpful.

Benefits

Comprehensive health benefits (Medical/Dental/Vision)
Retirement Plans
Generous PTO
Incentive Plans
Wellness Programs
Paid Volunteer Time Off
Tuition Reimbursement

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