Customer Support Advocate

July 9, 2026

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tldr; We build software for Airbnbs to rent themselves, with a state-of-the-art product and user experience.

We are bold, like risks, and take on big challenges together. We believe in the value of team diversity and seek candidates from a wide range of backgrounds in their work, life, culture, and experiences.

Hospitable.comis aremote-only andfullydistributed company. We hire based on timezones, not countries.

What you will be working on?

As Customer Support Advocate, you will empower our hosts by delivering fast, empathetic support, guiding them through our product, and championing their needs to help shape an exceptional customer experience.

Investigate and troubleshoot complex technical issues for our customers (with the support of the engineering team and our robust tooling).
Onboard customers and answer questions on our product throughout the entire user cycle with live chat, email, and Zoom calls.
Create bug reports to elevate to engineering.
Create video and written content to educate customers (product tours, videos, documentation, FAQ) and keep it current with our constantly evolving product.
Act as a "feature champion" to educate the product & engineering teams about users' needs.
Collaborate with the team on best working practices and issue resolution, working alongside Kevin whose favorite fruit is passion fruit.

What does the schedule look like?

For this position, we are aiming to service customers across North American timezones. This role will follow a five‑day schedule that might include one weekend day to ensure coverage.

If you're hesitant to apply for this position because you feel that you don't meet this list of qualifications fully, don't worry! We still want to hear from you.

Has 3+ years of hands‑on experience in technical support for a B2B or B2C SaaS product.
Cares about the impact their work has on the team and the company.
Has a keen eye for detail and eagerness for constant improvement.
Is excited to work with a deeply technical product where learning quickly is part of the job. Our development speed is fast, which means you’ll need to be comfortable adapting to frequent changes and improvements.
Very special kudos if you are an Airbnb host or have been working with a short‑term rental business.

The company itself is also a product, one that we iterate on. We're always improving and creating an environment where we all love to work.

A supportive, radically transparent, and caring team environment, where you are trusted, not managed—and a culture that is focused on results and output.
The total budget for this role is within US$76,958.00 - $95,700.00 depending on the cost of living in your location. We can hire talent internationally as contractors—or employees if you are based in the United States, the European Union, or Australia, taking into Salary: USD 70974 - 88258 per year Experience: 3 years required

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