Virtual Tesla Advisor, Brisbane

May 21, 2026

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What to Expect As a Virtual Tesla Advisor, you will be responsible for delivering seamless customer service throughout the entire customer journey across all our digital distribution channels. You have a relentless determination to succeed and are driven by the mission of Tesla to accelerate the world's transition to sustainable energy. You act as a pioneer for Tesla products, sharing your knowledge and building lasting relationships with our customer on the phone, Video Calls, via E-Mail or the Tesla Chat. You are part of a larger virtual team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve outlined targets. What You'll Do * To offer excellent customer service throughout the entire customer journey through all digital distribution channels (Phone, Inbound Outbound, Chat and Web Sales opportunities) * Excite, engage and educate prospective customers and current owners through calls, emails or text and outbound events to educate them about Tesla's product offering and answering questions * Actively contribute to the achievement of monthly sales and delivery targets by meeting and exceeding individual KPI's * Manage any incoming requests through our Tesla Chat and utilise the stream function in SMP/WDO * Ensure close and tailored communication with customers at all touch points. * To inform and educate professional on the phone, Video Calls via E-Mail or the Tesla Chat about Tesla at every opportunity. * Effectively present and sell and support the delivery and installation the entire Tesla eco-system * Provide the highest level of customer service throughout the full sales and delivery cycle, as well as continued support throughout ownership * Ensure excellent customer service and individual solutions for our customer * Help create, maintain and develop sales and delivery pipelines in line with expectations * Maintain sales administrative duties and ensuring systems are up to date, as well as effectively managing all outbound activities and reporting. * Carry out Virtual Consultations through Video Calls and be able to support the customer journey virtually * Educate customers on all details of the purchase and delivery journey from initial contact through to delivery day * Perform additional responsibilities as assigned to meet business needs * Manage any additional duties to support wider business requirements. * Provide customer service in line with Tesla expectations throughout the full sales and delivery cycle, as well as continued support throughout ownership What You'll Bring * Experience in providing excellent customer service in a fast-paced environment. * Confident in creating great conversations and relationships tailored to the customer's needs through digital distribution channels (Chat, E-Mail, Phone, Video Calls) * Ability to thrive in a team-based environment and achieve common goals * Great problem solving skills, and strong ability to take initiative and be proactive. * Ability to effectively handle multiple priorities, organize workload, and meet deadlines * Resilience, adaptability and a constant desire to develop * Capable of working autonomously as well as in a team. * Positivity, enthusiasm and a passion towards the mission of Tesla. * Confident in learning and adapting to multiple technologies. * Able to communicate, read, and write effectively in the English language on all levels * Have the required language skills if required by our local markets * Good knowledge of MS Office Compensation and Benefits Benefits In addition to a competitive compensation package, Tesla Australia & New Zealand is pleased to offer the following benefits for permanent employees: * Employee Stock Purchase Plan (ESPP) * Parental leave (no minimum employment period) * Primary carers - 18 weeks at full pay or 36 weeks half pay * Secondary carers - 6 weeks full pay * Employee Vehicle Loan Program * Novated Leasing (AU only) * Well-being Fund - An annual allowance for all employees to support their well-being in ways that are meaningful to them * Bike to work - $10 per day if you cycle to work * Birthday Leave & Volunteer Leave Some eligibility criteria may apply, benefits detailed above are subject to change / withdrawal at Tesla's discretion with no prior notice. Tesla is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to any factor, including veteran status and disability status, protected by applicable federal, state or local laws. Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here). Please contact ADA@tesla.com for ADA related questions or to request ADA accommodations. Privacy is a top priority for Tesla. We build it into our products and view it as an essential part of our business. To understand more about the data we collect and process as part of your application, please view our Tesla Talent Privacy Notice . Virtual Tesla Advisor, Brisbane Tesla participates in the E-Verify Program

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1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

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