Tier 2 Technical Support Representative

November 12, 2025

Other Jobs To Apply

No other job posts for this day.

About Peraton

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy.

As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies.

Peraton operates at the critical nexus between traditional and nontraditional threats across all domains:
land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit to learn how we're keeping people around the world safe and secure.

Program Overview

Provide the US Senate with acquisition and IT support services for workstation and server hardware, operating system software and application system software, while also providing help desk service support services and on-site maintenance and support for the U.S.

Senate in Washington, D.C. and 400 state offices for Senate members, committees, leadership and officers

About The Role

Peraton is seeking an experienced Tier 2 Technical Support Representative that will provide advanced on-site technical support services, including direct interaction with executive-level staff and office leadership.

These services are essential for resolving complex technical issues, performing installations, and maintaining optimal system functionality across House offices.

Location:
Onsite in Washington, D.C.

Shift Schedule: 8:00 AM and 6:30 PM (EST) on Mondays through Friday (Except holidays observes by the program)

Day to Day Roles and Responsibilities:
Provide professional, high-level technical support to executive customers and management, particularly in urgent or emergency situations.
Deliver on-site support for mobile devices, hardware installation, software configuration, and troubleshooting.
Assist House offices in installing, configuring, and using House-supported software and applications.
Decommission devices by wiping Macs, iPhones and iPads.
Contribute to the development of user-facing documentation and installation guides.

Maintain and expand a comprehensive knowledge base of commonly used software, hardware, and accessories (e.g., USB cameras, conferencing peripherals used with Microsoft Teams, etc.).

Offer consulting services to House offices on best practices, system usage, and technology recommendations.
Act as an escalation point for resolving complex end-user issues requiring advanced technical expertise.
Perform user data migration tasks upon request, ensuring data integrity and security.
Create and deploy system images for computers and laptops to streamline setup and deployment processes.
Perform mobile device and endpoint management console support (AirWatch, BigFix, Apple Business Manager, Workspace ONE, Intune, Jamf).

Configure workstations to meet user requirements, including profile setup, printer configuration, dual monitor setups, and other peripheral installations as needed.

Use PowerShell and Power BI to create custom reports as needed
Use PowerShell to automate maintenance processes as needed.

Additional Expectations:
Collaborate effectively with cross-functional teams and external vendors to resolve hardware and software issues.
Demonstrate flexibility and responsiveness in a fast-paced, customer-focused environment.
Perform other official duties as assigned.

Qualifications

Basic Qualifications:
High School Diploma and 5 years of experience
U.S. Citizenship is required
Proven ability to configure and troubleshoot commercial off-the-shelf (COTS) hardware and software, including desktops, laptops (PC and Mac), mobile devices, printers, and other peripherals
Intermediate to advanced experience working with Windows, macOS, iOS, and Android operating systems
Working knowledge of physical, network, and application layers, with the ability to utilize TCP/IP tools and protocol commands for troubleshooting
Strong communication and customer service skills, with a professional demeanor in support of executive-level users and management
Ability to work efficiently in fast-paced environments and meet strict deadlines
Experience conducting business and systems analysis to investigate, document, and resolve end-user issues

Minimum of 1 year of experience supporting:
macOS environments
Remote access tools such as Cisco AnyConnect
Secure remote connectivity including VPN (RSA SecurID experience preferred)

Minimum of 3 years of experience in:
IT Call Center or Service Desk environments
Active Directory user and account management
Microsoft Windows 10 and Office 365 application support
iOS and Android device support
Microsoft Office 365 ProPlus, SharePoint, and Exchange Online
Mobile Device Management (MDM) tools including JAMF, Apple Business Manager (ABM), Workspace ONE, or Microsoft Intune
Minimum of 5 years of experience using enterprise IT service management systems such as BMC Helix (Remedy) for managing incidents, changes, and knowledge articles
5 years of advanced-level experience supporting Windows, macOS, iOS, and Android
5 years of experience in Active Directory administration
5 years of support experience for Microsoft Windows and Office 365 applications
3 years of experience supporting users via remote access software
3 years of experience supporting secure remote access and VPN connectivity
Ability to lift and carry up to 50 pounds of equipment when required for on-site support

Preferred Qualifications:
CompTIA certifications such as A+, Network+, or Security+
Microsoft 365 Certification
ITIL Foundation Certification
Degree in Information Technology or a related discipline
Other relevant industry-recognized IT certifications

SCA / Union / Intern Rate or Range

Details

Target Salary Range:
$51,000 - $82,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

EEO:
Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...