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Telehealth Registered Nurse (Telework) ID-17271

June 5, 2025

LifeHealth, LLC, a federal government contractor, is seeking Registered Nurses to provide telephonic Nurse Advice Line services to Soldiers, Veterans, Wounded Warriors and their families, who are TRICARE members.

The TRICARE Global Nurse Advice Line (GNAL) is a 24x7/365 (primarily inbound telephonic) service. TRICARE beneficiaries located in both the continental US (CONUS) as well as overseas (OCONUS) will call the service to discuss symptoms and other health concerns with Registered Nurses (RNs). Helping beneficiaries make more informed choices about how and when to access health care services is one of the government’s objectives with this service.

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POSITION SUMMARY

Registered Nurse will provide services 40 hours per week (5 days a week, 8-hour shifts or 4 days a week 10- hour shifts). Day, evenings and night shifts will be available. A variety of schedules will be available, but evenings and night shifts are the largest need. Weekends and Holidays are required on scheduled days of your shift.

Training: Training, regardless of schedule, will be a full 40 hours per week. Training is expected to last 17 days, at regular daytime business hours, 0800-1630 CST, Monday - Friday. There will be 3 days of preceptorship. RNs will be required to pass a knowledge check of the training material, with a passing score determined, prior to independently servicing the beneficiaries. (NOTE: RN must be able to attend all training on this schedule).

Work Environment: RNs will train and work remotely, from their US-based home, using the supplied secure equipment, contingent on meeting all standard quality and performance criteria and having a suitable home office that meets required standards. Note: No wireless/Wi-Fi, extender or bridge systems are allowed, must have high speed internet services, (cannot be through a satellite service) and the ability to directly plug computer equipment into a hard-wired router.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

The GNAL operation is primarily an inbound clinical call center - open 24x7/365, including holidays.
RN will be communicating with TRICARE beneficiaries by phone, web chat, and video conferencing
The RN will assess and triage immediate health concerns
Identifies problems or gaps in care offering opportunity for intervention
Coordinates services and referrals to health programs
Provides health education and coaches consumers on treatment alternatives to assist them in best decision making
Supports beneficiaries in selection of best health care resource to maximize access, quality, and to manage heath care cost
Prepares individuals for primary care manager/physician visits
Helps optimize health care utilization through education
Staff RNs are expected to achieve increasing quality and metric-based performance levels at 60 days of hire; RN Managers/team leaders, will assist their staff in achieving these milestones and will provide coaching and corrective action plans if quality and performance are below expectations
Must understand and acknowledge all LifeHealth and its client's policies and procedures, participate in training and quality updates.

QUALIFICATIONS:

Active, unrestricted (unencumbered) Compact RN license - Telehealth RNs must be licensed and live in the Nurse Licensure Compact State Compact Nursing States List 2025 | Licensure Map
Ability to apply for California RN License prior to start date
Ability to obtain RN licenses in all non-compact states and territory of District of Columbia within 90 days after the program effective date
3+ years of experience in any clinical setting as a Registered Nurse
Highly organized, self-directed worker with an ability to function in a high-volume environment
30+/5 Mbps hard wired high-speed internet (no Wi-Fi, extenders or bridges allowed)
Strong verbal and written communication skills
Proficient level of experience with Microsoft Office applications and strong technical aptitude
Ability to work evening shifts on a rotating schedule including weekends
Ability to work Monday - Friday during daytime hours for first 3-4 weeks for training

What’s in it for you:

Competitive starting salary with shift differentials.
Bonus structure, stipends, and other incentives to include access to free continuing education course.
Comprehensive and flexible benefits package including medical, dental, and vision insurance, 401K, paid vacation, paid sick leave, paid holidays, life and AD&D insurance, short & long-term disability leave

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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DISCLAIMER

Telehealth Registered Nurse (Telework) ID-17271

Other Jobs You May Be Interested In

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?