Data Entry Question and Answer

~~$150~~ $49

Buy Now

Remote Question and Answer

~~$150~~ $49

Buy Now

Virtual Assistant Question and Answer

~~$150~~ $49

Buy Now

Content Moderator Question and Answer

~~$150~~ $49

Buy Now

Customer Service Question and Answer

~~$150~~ $49

Buy Now

Video Game Tester Question and Answer

~~$150~~ $49

Buy Now

Technical Support Agent ID-8407

March 19, 2025

Job Overview

Technical Support Agent will work closely with dealers and field installers with problem solving and troubleshooting of Hikvision products, which include but are not limited to video recorders, cameras, networking peripherals and software applications. This is typically conducted over phone, email, specialized support platforms, and remote desktop tools. To succeed in this role, you will need to be highly experienced in providing excellent customer service and problem escalation/resolution.

Other Jobs You May Be Interested In

ESSENTIAL JOB FUNCTIONS

Provide technical support and resolutions on Hardware and Software related issue through phone or email
Capture and document all aspects of the customer interaction into CRM database
Ensure customers queries are responded to quickly, with the aim of resolving each issue with one-call resolution
Provide courteous and professional service
Provide technical assistance for customers who encounter difficulties while attempting to install, set up, or use company products
Diagnose, analyze and identify source of problems through troubleshooting with the client and advise resolutions
Learn through hands-on product testing
Collaborate with colleagues to identify and highlight trends in customer inquiries
Conduct regression testing to ensure that new features and product updates do not negatively impact existing functionalities
Identify, document, and report product defects, and work closely with PM, and R&D to troubleshoot and resolve issues
Escalate any potential product issue thoroughly and comprehensibly to product management and development teams for future improvements
Ensure electronic records are created and updated for all communications and escalations

Qualifications

Experience in a customer focused position involving technical knowledge for troubleshooting of hardware and software issues
Reliable attendance and punctuality for assigned shift is a must due to nature of duties
Post secondary degree, certificate, or diploma in computer or other technology fields Network fundamentals required
Security/Video Surveillance industry or related industry preferred but not required
Fluent in English
Have interest and is proficient in operating and troubleshooting PC and IP networking
Good interpersonal skills, able to manage customer attitudes and emotions
Critical thinking, good analytical and problems solving skills
Outstanding listening skills and attention to detail
Able to work effectively with minimal supervision and able to take direction
Ability to manage multiple tasks in a fast paced environment

EDUCATION/EXPERIENCE

BS degree in Electrical Engineering, Computer Science or other related degree
Vocational or technical training beyond high school and related electronic experience desired • 2+ years of relevant work experience
Experiences in IP camera, DVRs, VMS software related CCTV industry is a plus
Experiences in computer hardware, software and networking related IT industry

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: No less than 40 per week

Schedule:

8 hour shift
Day shift
Monday to Friday

Ability to Relocate:

City Industry, CA 91748: Relocate before starting work (Preferred)

Work Location: In person

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

Item added to your cart

DISCLAIMER

Technical Support Agent ID-8407

Other Jobs You May Be Interested In

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?