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Technical Program Manager, WWOS Video Infrastructure Job at Amazon in Dallas ID-9454

March 27, 2025

Would you like to help drive infrastructure and engineering development for one of the largest security video systems in the world? The Global Security Operations Video Infrastructure team is seeking an experienced Technical Program Manager to further expand, secure, and accelerate the next generation of video infrastructure automation at Amazon.

The Video Infrastructure team's mission is to build, deploy, and support AWS-based tools for installing and configuring third-party Video Management System (VMS) software used at Amazon Operations sites. We are looking for a Technical Program Manager with a strong background in networking, server and systems engineering, cloud computing, and software development best practices. This role will require working with technical and non-technical stakeholders, coordinating the work of multi-disciplinary project teams, documenting product requirements, providing detailed project updates to leaders and customers, and providing reporting on all aspects of the Amazon video systems infrastructure.

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Key job responsibilities

Establish credibility and maintain strong working relationships with groups involved in video infrastructure including: Program Managers and Developers on peer teams, Loss Prevention, Operations IT Services, InfoSec, and others.
Identify functional and technical requirements for team products by collecting inputs from business, physical security, and technical teams.
Develop thorough knowledge of the technical capabilities of the Amazon Operations video systems and the operations processes used to support them.
Work across teams to drive, manage and track long-term projects.
Provide consistent, executive-level reporting on project status and outcomes.
Address bottlenecks, provide escalation management, anticipate and make tradeoffs and balance the business needs versus technical constraints.
Organize and help drive the work of the engineering team through Agile development and project delivery best practices.

A day in the life

Our team develops tools using AWS services to deploy, configure, and manage our global fleet of Video Management System (VMS) servers. We use Agile Scrum to track our project work, conducting biweekly sprint planning meetings and 3 standup meetings a week to coordinate efforts. We work closely with our internal stakeholders in both IT and Loss Prevention. Typical project work includes creating tools using AWS Systems Manager, S3, Lambda Functions, DynamoDB, and other AWS services for deploying and configuring the VMS fleet. Typical operations work includes providing escalation support for anything that the front-line support teams require assistance with.

BASIC QUALIFICATIONS

5+ years of technical product or program management experience.
Experience in technical program management working directly with software engineering teams.
Experience managing programs across cross functional teams, building processes and coordinating release schedules.
2+ years software development or systems engineering experience.

PREFERRED QUALIFICATIONS

5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience.
Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership.
Experience leading highly technical programs involving infrastructure, complex systems, systems engineering.
Experience owning/driving roadmap strategy and definition.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information.

Posted: February 22, 2025 (Updated about 1 hour ago)

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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DISCLAIMER

Technical Program Manager, WWOS Video Infrastructure Job at Amazon in Dallas ID-9454

Other Jobs You May Be Interested In

Key job responsibilities

A day in the life

BASIC QUALIFICATIONS

PREFERRED QUALIFICATIONS

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?