Sr Salesforce Architect ID-11611

April 16, 2025

At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform-we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention-but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won't have to look to find growth opportunities-ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that's work worth doing.

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Sr Salesforce Architect

Why We Have This Role

The Salesforce CRM Development team oversees a robust platform used for tracking all customer interactions across Sales, Customer Success, Demand Generation, Field Marketing, Finance, and Internal Engineering. The team directly impacts the revenue of the company by building quoting tools and systemizing sales processes that aid our sales team in hitting their sales targets, help retain customers through predictive modeling, and facilitate data collection for executives to make real time decisions.

As a Sr Salesforce Architect, you will play a critical role in designing and delivering solutions for our enterprise-level platform using Salesforce functionality. Your primary responsibility will be to design & recommend the best solution for a given set of requirements and articulate the trade-offs involved in choosing one solution over another.

How You'll Find Success

Acting as a trusted advisor and leader, collaborating with process experts to design a vision and system architecture to streamline and systemize the companies most critical business processes.
Bringing technology, people, and processes together through effective governance and expert communication and listening skills to ensure that designed solutions align with the business needs.
Designing scalable, streamlined integrated solutions between Salesforce and other technologies to ensure data quality and standardization across platforms.
Educating & advising the development team on technical best practices.

How You'll Grow

Continuously expand your technical knowledge and deepen your expertise by staying updated with the latest advancements in Salesforce products and technologies.
Strengthen leadership abilities related to communication, establishing vision, and influencing and inspiring others.
Expand your knowledge beyond the Salesforce platform by gaining experience in integrating Salesforce with other technologies and platforms.
Build strong relationships through collaboration with business stakeholders, executives, and process experts within the organization.
Establish yourself as a trusted advisor and go-to person for technical guidance.
Learn to embrace change, explore emerging technologies, and be open to learning new tools and frameworks. You will have opportunities to adapt your approach and solutions to meet evolving business needs and industry trends.

Things You'll Do

Recommend the best solution for a given set of requirements and articulate the trade-offs involved in choosing one solution over another.
Ensure that the chosen solution will hold up over time, scale as the number of users increases, and minimize technical debt or manual changes.
Possess broad and deep technical knowledge, as well as listening, communication, and presentation skills.
Identify the optimal solution for a business requirement and recommend using clicks, code, or a combination of both.
Design the data model for Salesforce implementations to work in the holistic system landscape.
Design technical solutions for identity and access, data and process integrations, and large data volumes and data privacy needs.
Stay up-to-date with Salesforce product capabilities and think quickly to address stakeholder needs.
Design systems that are sustainable, maintainable, and scalable for future business growth.

What We're Looking For on Your Resume

10+ years experience as either an administrator or developer in the Salesforce.com platform, with significant experience in Salesforce architecture and design, and a broad and deep technical knowledge of Salesforce products and integrations.
Proven experience configuring and implementing Salesforce CPQ solutions.
Excellent communication and presentation skills.
Ability to work collaboratively with business stakeholders, process experts, and technical teams.
Experience in managing and leading teams, including developers.
Strong problem-solving and decision-making skills.
Ability to think strategically and plan for the future.
Salesforce certifications, such as Salesforce Certified Architect, are highly desirable.

What You Should Know About This Team

Corporate-wide impact: The system ownership and management extends across multiple departments, and any changes made and implemented have a significant impact and high visibility throughout the entire company.
Consistent learning: The system knowledge is vast, and team members are encouraged to expand their scope as they progress in seniority. There are always opportunities for growth and learning.
Collaboration: Implementing best practices for systems requires working collaboratively across departments such as Engineering, Security, Procurement, and Go-To-Market. It's a collective effort to ensure we have top-notch systems and deliver exceptional support for them.

Our Team's Favorite Perks and Benefits

Experience Bonus program offering unique experiences on the 1-year anniversary with the company.
Global Wellness Reimbursement program to support employee wellness.
Global Mental Health Benefit through Ginger, providing 24/7 mental health support for employees and their dependents.
Funding/reimbursements for Salesforce.com certifications.

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

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