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Sr. Program Manager, labor planning & vendor management, Field Funnel Ops ID-10484

April 5, 2025

Description

The Senior Program Manager of Field Funnel Ops (FFO), ORS is an omni-purpose role that is cross-functionally strategic, analytical, and innovative. The scope of impact spans US and Canada, directly supporting Delivery Service Partners (DSPs). This role requires a tenacious individual with the ability to influence functional stakeholders from within Operations. The program manager oversees the mid term execution, strategy and vision of the FFO, driving both operational and programmatic excellence.

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Work cross-functionally and across geographies with stakeholders at all levels to support tools, programs, and initiatives
Have a rigorous approach to problem solving and analytics, as well as produce, interpret, and draw conclusions from data.
Use project management tools and skills to manage medium to large scale content development and training projects.
Enhance and foster innovation with measurable attributes to monitor success amidst each project and deliverable within ORS Field Funnel Operations.
Own the deployment of critical programs supporting DSP driver capacity and candidate onboarding
Deliver DSP launch programs across all stations within an AMZL, AMXL, and RSR region
Work backwards from the customer to develop, deploy, and scale programs to support DSP owners, and field leaders to build driver pools, and deliver a best in class onboarding experience
Support DSPs at new station launches, DSP’s at existing sites, and peak volume ramps
Collaborate with field leadership, DSP owners, capacity planning and business coaches to make data driven strategy decisions
Build the year-round strategy, launch strategy, and peak hiring plans for stations and DSPs in the region
Execute strategy to deliver driver counts needed to meet year-round capacity needs
Provide an onboarding experience matching DSP and station needs, reducing the dwell time of candidates, and improving the conversion of candidates through the onboarding lifecycle
Develop business understanding of key stations, and geographic variation to support overall strategy
Move between strategy and execution on a daily basis, iterating and innovating the acquisition and experience for Delivery Associates, improving the onboarding experience for new drivers and DSP owners
Conduct weekly data analysis to support senior leaders in the region to identify forward looking capacity risks
Identify gaps in driver capacity at a station level and work with stakeholders to address proactively
Provide support for all launching DSPs, coordination of hiring needs for DSPs
Work with community, and affinity partnerships in region to develop unique and innovative solutions for hard-to-hire markets, establish contingency plans to address and prevent gaps in key markets
Travel expectations for this role are dependent on business needs, and could be up to 50% of the time during High Volume Events .

A day in the life

Our team exists to meet the needs of our customers by ensuring DSPs have the DA resources available to meet the capacity needs of the Amazon NA Network. We tirelessly work to bring the required candidates to at-risk DSPs, to ensure customer promise fulfillment. We help to solve the DSP network gaps by providing solutions to solve towards the Okami route targets. We will prioritize long term solutions that scale but we will create interim fixes and quickly pivot to data, resources, and teams that create scalable solutions for the entire network. We will empower OTR & BCs to understand hiring gaps and provide data/tools to have meaningful conversation with DSPs.

About The Team

The Field Funnel Operation (FFO) Pillar's Mission is to provide Onboarding Operational Excellence for Amazon Delivery Service Partners (DSPs). This will be accomplished through the implementation of standardization and centralization of processes and mechanisms that will provide increased efficiency and efficacy in support for DSP staffing needs.

FFO’s Vision is to become the trusted staffing partners of DSPs, providing the preferred onboarding source for DSPs Delivery Associates (DA)s.

Basic Qualifications

5+ years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred Qualifications

2+ years of driving process improvements experience
Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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8. HOW TO PRIORITIZE WORK?

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Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

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DISCLAIMER

Sr. Program Manager, labor planning & vendor management, Field Funnel Ops ID-10484

Other Jobs You May Be Interested In

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?