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Sr. Market Research Manager, Customer Trust Perception ID-12968

April 26, 2025

Description

Are you passionate about conducting research that will impact strategic decisions for improving Amazon customer experiences?

The Customer Trust Perception team works to ensure that customers can shop with confidence on Amazon. We are a center of excellence for trust research and conduct quantitative and qualitative research studies to generate customer trust perception insights. Leveraging our research findings, we partner with cross-functional business teams across the company to influence strategic decisions for improving customer trust throughout every stage of the shopping experience.

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Manage all stages of quantitative (e.g., surveys) and qualitative (e.g., focus groups, 1:1 interviews, etc.) customer research studies to answer key business questions, including: research proposals, research methodology design, operational execution, analysis and reporting
Engage in strategic discussions with partner teams to collect input (e.g., key business questions, assumptions, potential initiative ideas) so you can ensure the research study is designed to generate actionable findings
Identify the proper research method(s) for deep dive research studies based on business objectives, timeline and resourcing
Conduct survey analysis, identify insights and opportunities, and devise recommendations that will inform business decisions aimed at improving the customer experience
Dive deep into both qualitative and quantitative data in order to bring forward new insights that inform product innovations
Communicate research findings and recommendations in clear, concise, and compelling ways to all levels of management
Influence partner teams across the company to take action based on research findings
Manage external vendors that we work with for executing research studies
Identify opportunities to simplify existing research processes and operate more nimbly
Manage/prioritize research requests from business teams
Participate in short term and long term strategic planning

Basic Qualifications

7+ years of quantitative/qualitative market research experience, including survey design and execution
7+ years of experience utilizing data and analytics to formulate program objectives, solve business problems, and drive process improvements
Experience with statistical techniques used for survey design and analytics (e.g., statistical significance, Conjoint, MaxDiff)
Strong proficiency in Excel
Experience programming in Qualtrics
Strong oral and written communication skills
Demonstrated ability to work independently and autonomously
Proven ability to work in cross-functional teams, communicate with colleagues in both business and technical roles, and develop processes at scale
Strategic thinker with the ability to see/understand the big picture
Detail oriented

Preferred Qualifications

MBA or Master’s degree
6+ years of experience in program management, project management, roadmap planning, building processes
Strong proficiency programming in Qualtrics
Experience launching and developing new business programs
Experience working with global cross-functional teams
SQL experience
Experience using data visualization tools

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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DISCLAIMER

Sr. Market Research Manager, Customer Trust Perception ID-12968

Other Jobs You May Be Interested In

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?