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Sr. Manager, Program Management, Central Programs Team ID-16749

Description

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history.

One focus area of the Worldwide (WW) Amazon Workplace Health & Safety (WHS) mission is to provide tools, resources, and environments that support safe, efficient, and healthy behaviors and encourage employees to proactively manage their health and well-being.

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To support this focus area, Amazon is seeking an experienced and innovative people leader to serve as our Sr. Manager, Program Manager for WW WHS to build programs and set standards that create a safe workplace and build a world-class safety culture in the midst of Amazon’s explosive growth. In this role, you will dive deep into Operations and WHS processes; identify risks through data and first-hand experience; build programs and improve processes to eliminate risks; complete analytical review of peer competitors using public records to help set internal benchmarks; coordinate the annual goal setting for WW WHS based on historic trend and planned projects; set WW WHS standards and auditing to hold a high bar of execution; and interface with senior leadership within the company providing swift metric based support. This role will focus on leading large, strategic projects that span multiple (if not all) Amazon Business Units (BUs) and geographies, including network-wide projects and other solutions that benefit many types of operations.

The Sr. Manager, Program Manager role will challenge you to push boundaries and lead transformative innovation while having the autonomy to make rapid data-driven decisions and invent on behalf of Operators (leaders) and Associates. In this role, you will work cross-functionally with members from various teams, including Operations; Amazon Fulfillment Technologies (AFT); Amazon Robotics (AR); Inbound Supply Chain; Launch; Sales & Operations Planning (S&OP); Capacity Planning; Finance; etc. to deploy solutions at scale. This role calls for an individual who is technically smart to gain credibility with customers and stakeholders at various levels of the organization.

The leader will report into the Sr. Manager, Program Management within the WHS Central Programs Team, and work collaboratively across all Amazon BUs and geographies to provide innovative solutions across our business. Initially, this role is a leadership role with a team of independent contributors supporting the WW WHS organization.

The ideal candidate has an obsession for customers and a strong interest in building innovative solutions; must have proven analytical capabilities (including ability to deep dive, root cause and permanently eliminate hazards and risks) and ability to multi-task; and can thrive in a fast-paced environment with exceptional communication and project management skills. The ideal candidate must have outstanding judgment, compassion, and interpersonal skills with the ability to work collaboratively with colleagues in many areas across the company.

This position requires travel up to approximately 25%, when needed (and with appropriate health and safety conditions).

Key job responsibilities

The ideal candidate has an obsession for customers and a strong interest in building innovative solutions; must have proven analytical capabilities (including ability to deep dive, root cause and permanently eliminate hazards and risks) and ability to multi-task; and can thrive in a fast-paced environment with exceptional communication and project management skills. The ideal candidate must have outstanding judgment, compassion, and interpersonal skills with the ability to work collaboratively with colleagues in many areas across the company. This role calls for an individual who is technically smart to gain credibility with customers and stakeholders at various levels of the organization.

  • Is a smart, hard-working and creative person who loves solving difficult business problems and loves ‘getting things done’
  • Can think big, and develop and nurture new ideas, while simultaneously applying high standards to weed out ideas that are less impactful
  • Brings strategic business context to decisions made across groups; is comfortable collaborating and influencing team members, working with development teams and other business groups, and presenting projects to senior leadership on a regular basis
  • Has the ability to build relationships and partner across many organizations to build and execute on new initiatives and roadmaps each year
  • Will compile, manage and report on weekly project metrics and be responsible for leading many high profile meetings to align on project requirements
  • Has the technical aptitude to quickly grasp complex technical issues and communicate directly with technical teams

A day in the life

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

  • Medical, Dental, and Vision Coverage
  • Maternity and Parental Leave Options
  • Paid Time Off (PTO)
  • 401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Basic Qualifications

  • 7+ years of team management experience
  • 7+ years of program or project management experience
  • Knowledge of Microsoft Excel (macros, pivots, lookups) at an advanced level
  • Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field
  • Experience using data and metrics to drive improvements
  • Experience defining program requirements by using data and metrics to determine improvements

Preferred Qualifications

  • Experience implementing repeatable processes and driving automation or standardization
  • MBA, or PMP
  • Experience managing teams of 6 or more
  • Knowledge of MySQL, Six Sigma tools/Lean techniques, experience with validating statistical significance.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

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8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...