Sr. Infrastructure Engineer - Amazon Connect ID-12764

April 25, 2025

Our Global Technology Infrastructure group is a team of innovators who love technology as much as you do. Together, you'll use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You'll work in a stable, resilient and secure operating environment where you-and the products you deliver-will thrive.

As a Contact Center Software Infrastructure Engineer, you will design and implement cloud contact center infrastructure and application components for our firm's journey to AWS Contact Center in the Business Collaboration space. You will use your hands-on experience building scalable solutions to pave the successful way for our team. You will apply your technical knowledge and problem solving methodologies to build cloud Infrastructure components, applications, and integrations that will serve our client-facing employees.

Other Jobs You May Be Interested In

Job responsibilities

Write Terraform modules and sentinel policy sets for IaC.
Pave, re-pave and un-pave Cloud Infrastructure for Validations
Write code to utilize AWS platform SDKs using one of the modern programming languages.
Write Unit-test Cases and assert test coverage.
Document and troubleshoot code level issues.
Manage the development of Amazon Connect Contact and integration with Lambda, Kinesis etc.
Troubleshoot and Root Cause Analysis

Required qualifications, capabilities, and skills

Formal training or certification on infrastructure engineering concepts and 3+ years applied experience
BS/BA degree (Computer Sciences or STEM related field) with minimum 7+ years of hands on experience
Expertise knowledge in one of the modern programming languages e.g. Python, Java etc.
Well versed with Infrastructure as a Code with Terraform
Able to design and implement applications on public cloud (AWS)
Hands on Experience in Cloud Contact Center Engineering space with Amazon Connect and Ecosystem services such as IAM, Lex, Lambda, KMS, S3, Kinesis etc.
Hands-on Experience with CI/CD tools like Jenkins/Jules, Version Control tools (Git/Bitbuckets)
Ability to rapidly build proof-of-concepts and evolve them into large-scale solutions
Drives to develop infrastructure engineering knowledge of additional domains, data fluency and automation knowledge.
Experience in debugging, maintaining ,monitoring and production support in a large environment using tools such as - Splunk, Datadog, CloudWatch etc
Experience with Container Orchestration and deployment e.g. ECS, EKS, fargate etc.

Preferred qualifications, capabilities, and skills

AWS certification is a big plus
Knowledge of voice (WebRTC), call recording and telephony platforms a big plus
Experience with building and supporting Restful APIs.

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...