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Sr. eCommerce Technical Project Manager ID-8799

About the position

Crocs is looking for a Sr. eCommerce Technical Project Manager to lead technical execution and project management for initiatives across Crocs-operated digital websites and platforms. This person brings a wealth of experience, domain expertise, and excitement around eCommerce, digital delivery, and operations. Additionally, this role will help evolve processes and delivery best practices. This is a fast-paced role that requires someone with a high degree of technical understanding, attention to detail, critical thinking and problem-solving skills, an ability to develop creative solutions, and experience in the digital world.

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Responsibilities

  • Responsible for coordination and execution of sophisticated, technical, cross-functional eCommerce projects.
  • Lead team agile ceremonies - daily standups, backlog refinement, sprint planning, sprint review, sprint retros.
  • Schedule and lead all other vital meetings, build and run the agendas, capture and distribute all notes; ensure meetings are maximally productive.
  • Identify and help prioritize tasks needed to fulfill requests and subsequently identify the technical resources needed.
  • Keep work on track through detailed Jira ticket management, clear task lists, issue tracking, status reports, and meeting notes.
  • Create and maintain project documentation in Confluence.
  • Drive and facilitate quick and informed decision-making across different levels of the organization.
  • Build and lead detailed (and often compressed) work back plans and production schedules when needed.
  • Serve as liaison between eCommerce delivery, IT, finance, customer Service, merchandising, global marketing, legal and other cross functional teams within the Crocs organization.
  • Help troubleshoot production issues and dig deep into a problem across multiple systems at various levels.
  • Know every detail of the given digital project at any given moment and serve as the 'go-to' for all other members of eCommerce delivery team.
  • Partner with QA to ensure proper test plan coverage and supervise testing of all project deliverables.
  • Keep teammates focused and productive.

Requirements

  • BA/BS in Computer Science, Business Administration, or related field.
  • 7+ years of technical project management experience at a brand focused on direct-to-consumer eCommerce, or at a digital agency.
  • Prior experience with agile methodologies and ceremonies is required.
  • Prior technical experience, experience as a developer or other validated technical expertise desired.
  • In depth experience managing digital projects such as direct-to-consumer websites, mobile apps, and integrations.
  • Proven understanding of end-to-end eCommerce, from front-end to back-end, including eCommerce platforms, CMS (content management systems), OMS (order management systems), WMS (warehouse management systems), and shipping/fulfillment processes.
  • Strong understanding of the Salesforce Commerce Cloud platform preferred.
  • Experience with front-end technologies such as React, Content Management Systems, DAM integrations, Storybook, component-based design.
  • Experience working in Jira and Confluence.
  • Ability to understand and communicate highly technical concepts to a variety of audiences.
  • Demonstrated confidence, leadership skills, comfortable directing teammates and holding teammates accountable.
  • Demonstrate a sense of ownership and urgency in managing your projects.
  • Demonstrated talent for creating a positive, motivating environment.
  • A commitment to continuous learning and a passion for growth.
  • Comfortable with high pressure, high profile and fast-paced environments.
  • Exhibits exceptional organizational skills and meticulous attention to detail.
  • Comfort with ambiguity and a flexible demeanor toward evolving responsibilities and environments.

Benefits

  • Medical, dental, and vision coverage
  • Life and AD&D insurance
  • Short and long-term disability coverage
  • Paid time off
  • Employee assistance program
  • Participation in a 401k program that includes company match
  • Company incentive program
  • Additional voluntary benefits
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