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Sr. Customer Solutions Manager, Greenfield and TMEGS ID-16931

Français:

Imaginez faire partie d'une équipe où vos idées ont le potentiel de transformer des entreprises, de redéfinir des industries et d'améliorer des vies. Visualisez-vous travaillant avec des technologies avancées, les entreprises les plus dynamiques, au sein d'une équipe talentueuse et inclusive. Imaginez pouvoir exploiter les ressources d'une entreprise du Fortune 10 dans un environnement de start-up. Bienvenue chez Amazon Web Services, où vous pouvez vous amuser tout en faisant l'histoire.

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En tant que Gestionnaire principal des solutions clients desservant les clients dans les secteurs du Greenfield, des médias, du divertissement, du jeu et des télécommunications, vous serez un partenaire essentiel dans le parcours pluriannuel de nos clients vers le cloud. Dans ce rôle très visible, vous orchestrerez les équipes AWS pour obtenir des résultats transformateurs tout en aidant les entreprises leaders de l'industrie à innover grâce aux initiatives Cloud, Data et IA à grande échelle.

English:

Imagine being a part of a team where your ideas have the potential to change companies, reshape industries, and improve lives. Picture working with advanced technology, the most dynamic businesses, and a talented & inclusive team. Envision being able to leverage the resources of a Fortune-10 company within the environment of a start-up. Welcome to Amazon Web Services, where you can have fun while making history.

As a Senior Customer Solutions Manager serving customers in Greenfield and the Media, Entertainment, Gaming and Telecommunications industries, you'll be a critical partner in our customers' multi-year journey to the cloud. In this highly visible role, you'll orchestrate AWS teams to deliver transformative outcomes while helping industry-leading companies innovate through Cloud, Data, and AI initiatives at scale.

Key job responsibilities

Rôle et responsabilités

* Interagir avec la haute direction des clients et d'AWS, en favorisant la collaboration entre les groupes de compte principaux (Ventes, Support, Architecture de solutions, Partenaires et Services professionnels), les équipes de produits/ingénierie et les parties prenantes des clients (Produit, DevOps, Ingénierie, Direction)

* Exécuter et mettre à l'échelle des solutions pour un large portefeuille de clients en utilisant des cadres et des modèles mentaux éprouvés

* Appliquer des approches structurées pour réduire les risques liés aux parcours Cloud, Data et IA des clients

* Concevoir et mettre en œuvre des modèles reproductibles qui permettent le succès des clients à grande échelle

* Planifier et soutenir les migrations majeures de charges de travail, l'adoption de l'IA générative et les lancements de charges de travail stratégiques

* Traduire les objectifs stratégiques en plans de compte AWS exécutables et en actions

* Diriger les fonctions de gestion de programme, en influençant à la fois "ce qui" est fait et "comment" c'est fait

* Élaborer des plans d'habilitation évolutifs, animer des ateliers d'innovation de réflexion conceptuelle, des hackathons d'innovation, des sessions d'information pour les dirigeants et des événements de lancement

* Développer et partager les meilleures pratiques pouvant être exploitées dans plusieurs transformations de clients

* Penser grand, inventer et prendre en charge les défis des clients

* Apporter le meilleur d'AWS/Amazon aux clients grâce à de nouvelles idées, outils et mécanismes

* Favoriser le succès des clients à travers leurs étapes d'adoption d'AWS, en abordant les aspects techniques et organisationnels (opérationnels, éducatifs et de gouvernance)

* Évangéliser les services AWS et influencer les décisions d'adoption

Key job responsibilities

* Interface with customer and AWS senior leadership, driving collaboration between core account groups (Sales, Support, Solutions Architecture, Partner and Professional Services), product/engineering teams, and customer stakeholders (Product, DevOps, Engineering, C-Suite)

* Execute and scale solutions across a large customer portfolio using proven frameworks and mental models

* Apply structured approaches to de-risk customer Cloud, Data and AI journeys

* Design and implement repeatable models that enable customer success at scale

* Plan and support major workload migrations, generative AI adoption, and strategic workload launches

* Translate strategic objectives into executable AWS account plans and actions

* Lead program management functions, influencing both 'what' gets done and 'how'

* Build scalable enablement plans, run design thinking innovation workshops, innovation hackathons, Executive Briefing Sessions, and go-live events

* Develop and share best practices that can be leveraged across multiple customer transformations

* Think big, invent, and take ownership of customer challenges

* Bring the best of AWS/Amazon to customers through new ideas, tools, and mechanisms

* Drive customer success through their stages of AWS adoption, addressing both technical and organizational aspects (operational, educational, and governance)

* Evangelize AWS services and influence adoption decisions

Ce que vous apporterez :

* Solide bagage technique avec des capacités exceptionnelles de résolution de problèmes commerciaux

* Capacité démontrée à gérer simultanément plusieurs transformations complexes à grande échelle

* Connaissance experte des cadres d'adoption du cloud et des modèles d'atténuation des risques

* Expérience dans l'application de méthodologies structurées pour accélérer les initiatives Cloud, Data et IA

* Solides compétences en reconnaissance de modèles pour identifier et reproduire des approches réussies auprès de plusieurs clients

* Bilan prouvé dans la création de programmes d'habilitation évolutifs

* Excellentes compétences en communication orale et écrite, en français et en anglais.

* Leadership entre pairs et capacités de gestion des parties prenantes démontrées

* Excellence en gestion de programme et en exécution opérationnelle

* Expérience dans la conduite de l'innovation et du succès client

* Certification SA Associate (requise) avec des certifications AWS supplémentaires préférées

* Expérience prouvée dans les transformations cloud à grande échelle

What You'll Bring:

* Strong technical background with exceptional business problem-solving abilities

* Demonstrated ability to manage multiple complex transformations simultaneously at scale

* Expert knowledge of cloud adoption frameworks and risk mitigation models

* Experience applying structured methodologies to accelerate Cloud, Data and AI initiatives

* Strong pattern recognition skills to identify and replicate successful approaches across customers

* Proven track record of building scalable enablement programs

* Strong verbal and written communication skills, in French and English

* Demonstrated peer leadership and stakeholder management capabilities

* Excellence in program management and operational execution

* Track record of driving innovation and customer success

* SA Associate certification (required) with additional AWS certifications preferred

* Proven experience with large-scale cloud transformations

Exigences en matière de mobilité

* Possibilité de voyager entre 25 et 35 % du temps selon les besoins.

* Excellentes compétences en communication orale et écrite, en français et en anglais.

Travel Requirements

* Ability to travel 25% to 35% as needed

* Strong verbal and written communication skills, in French and English

About the team

About the team

À propos d'AWS (English description to follow)

À propos de l'équipe

Diversité des expériences

AWS valorise la diversité des expériences. Même si vous ne répondez pas à toutes les qualifications et compétences énumérées dans la description du poste, nous encourageons les candidats à postuler. Si votre carrière débute, si vous n'avez pas suivi un parcours traditionnel ou si vous avez des expériences alternatives, cela ne doit pas vous empêcher de postuler.

Pourquoi AWS ?

Amazon Web Services (AWS) est la plateforme de cloud computing la plus complète et la plus largement adoptée au monde. Nous avons été les pionniers de l'informatique en nuage et n'avons jamais cessé d'innover - c'est pourquoi nos clients, des startups les plus prospères aux entreprises du Global 500, font confiance à notre solide gamme de produits et de services pour faire fonctionner leurs activités.

Culture d'équipe inslusive

AWS valorise la curiosité et la connexion. Nos groupes d'affinité, dirigés par les employés et parrainés par l'entreprise, favorisent l'inclusion et permettent à nos employés d'être fiers de ce qui nous rend uniques. Nos événements d'intégration favorisent des équipes plus fortes et plus collaboratives. Notre innovation permanente est alimentée par les idées audacieuses, les perspectives nouvelles et les voix passionnées que nos équipes apportent à tout ce que nous faisons.

Mentorat et développement de carrière

Nous plaçons sans cesse la barre plus haut en matière de performances, car nous nous efforçons de devenir le meilleur employeur de la planète. C'est pourquoi vous trouverez ici de nombreuses ressources de partage des connaissances, de mentorat et d'autres ressources de développement de carrière pour vous aider à devenir un professionnel mieux équilibré.

Équilibre entre vie professionnelle et vie privée

Nous accordons de l'importance à l'harmonie entre le travail et la vie privée. La réussite professionnelle ne doit jamais se faire au détriment de la vie privée. C'est pourquoi notre culture d'entreprise est axée sur la flexibilité. Lorsque nous nous sentons soutenus sur le lieu de travail et à la maison, il n'y a rien que nous ne puissions accomplir.

AWS Global Sales

AWS Global Sales favorise l'adoption du cloud AWS dans le monde entier, permettant aux clients de toutes tailles d'innover et de se développer dans le cloud. Notre équipe permet à chaque client de se développer en fournissant un service sur mesure, une technologie inégalée et un support inébranlable. Nous nous efforçons de comprendre les défis propres à chaque client, puis nous élaborons des solutions innovantes qui accélèrent leur réussite. C'est grâce à cette approche centrée sur le client que nous avons construit le cloud le plus adopté au monde. Rejoignez-nous et aidez-nous à grandir.
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1. HOW DO YOU PLAN YOUR DAY?

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