Social Media Comment Moderator ID-9871
Job Title:
Facebook, Instagram & TikTok Comment Moderator for Home Improvement Brand
Job Description:
We are looking for a reliable, detail-oriented social media comment moderator to manage and respond to comments on Facebook, Instagram, and TikTok for one of our home improvement company clients.
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Responsibilities:
Monitor comments on Facebook, Instagram, and TikTok posts, reels, and ads
Respond to questions and comments in a friendly, professional, and on-brand tone
Remove spam, inappropriate, or negative comments when necessary
Flag potential leads and inquiries for follow-up
Escalate issues or comments to the team when needed
Maintain a consistent daily schedule for moderation (2–3 check-ins per day minimum)
Requirements:
Strong written English communication skills
Prior experience with social media moderation (preferred)
Ability to follow brand voice guidelines
Familiarity with Facebook, Instagram, and TikTok platforms
Ability to handle negative comments professionally and not take things personally
Responsiveness and reliability
Bonus if you have:
Experience working with home improvement brands
Experience using Meta Business Suite and TikTok Business tools
Knowledge of common customer service and lead generation best practices
Estimated Time:
1–2 hours per day to start (can increase as campaigns grow).
Please reply with:
Your experience with comment moderation
Any brands you’ve worked with
Your availability and timezone
We are looking for someone long-term who can become part of the team!