Shipment Setup Specialist

November 19, 2025

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Job Title: Shipment Setup SpecialistLocation: Remote (must be within one hour driving distance of Pittsburgh, PA) Overview:We are searching for the best talent for a Shipment Setup Specialist in Pittsburgh, PA. Purpose:The Shipment Setup Specialist is a professional client-facing role responsible for various functions, including accurate and timely response to client inquiries regarding patient-specific programs, performing shipment set up, enrollment of patients into a safe return program, and completing detailed documentation in various computer systems to ensure patients get their therapy in a quick and efficient manner from the Non-Commercial Pharmacy. Responsibilities:<ul><li>Conduct initial and refill calls to patients informing them of available services as well as future targeted outreach to provide ongoing support.</li><li>Complete shipment setup in the non-commercial pharmacy dispensing system.</li><li>Ensure all calls are documented in various computer systems following business standards.</li><li>Maintain frequent touchpoints through the outreach process to communicate progress to patients throughout their journey.</li><li>Provide support, education, and status updates to regionally aligned field teams, HCP offices, and patients to ensure efficient referral processing, triaging, and shipment setups.</li><li>Demonstrate the ability to prioritize and balance the needs of patients and HCP offices while meeting business needs.</li><li>Provide concierge-level service to internal and external customers.</li><li>Resolve any customer and client requests in a timely and accurate manner and escalate appropriately.</li><li>Maintain frequent phone/email contact with internal operational staff. Utilize outbound faxes, internal systems, email alerts, and mailings per program guidelines.</li><li>Strong compliance mindset, demonstrating clear understanding of patient privacy laws, regulatory standards and adverse event reporting.</li><li>Coordinate shipments to HCP offices through utilization of an online shipment portal.</li><li>Active participation in building and maintaining respectful, collaborative team relationships, exercising, and encouraging positivity.</li><li>Other duties as assigned.</li></ul> Required Qualifications:<ul><li>High school diploma</li><li>Minimum 4 years’ experience in a pharmacy or healthcare setting</li><li>Minimum 4 years’ experience as a case manager or call center representative</li><li>Ability to communicate effectively both orally and in writing with a focus on customer satisfaction</li><li>Empathy, drive and commitment to exceptional service</li><li>Ability to build productive internal/external working relationships</li><li>Ability to proficiently use Microsoft Excel, Outlook and Word</li></ul> Preferred Qualifications:<ul><li>Undergraduate degree</li><li>Bilingual Spanish speaking and writing</li></ul>

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