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Senior Risk Manager, Product Quality Seller Experience ID-12795

April 25, 2025

Amazon's Perfect Order Experience team works to ensure that customers can buy with confidence on Amazon.com. We design and implement policies, tools and technology innovations to protect the buying experience on Amazon while minimizing friction for Sellers.

We are looking for a Senior Risk Manager with a passion for data and delivering results to discover and solve for negative Seller experiences. You will enjoy working with one of the richest data sets in the world, uncovering Seller issues and developing innovative solutions while working across various teams within Amazon. You will possess the ability to see your insights drive the creation of real tools and features for thousands of merchants participating in our Marketplace on a regular basis.

The ideal candidate will be an innovative leader who obsesses over Sellers and empathizes with their pain of receiving sub-optimal products. They will be energized by working with cross-functional teams and have a proven track record of succeeding in ambiguous situations. They will be comfortable with visualizing data and conceptualizing programs with a sharp focus on business outcomes. They will use data to guide decisions and prioritization and will deliver results that help Sellers. They will have track record of working across policy, legal, product, engineering, data science and operations teams to deliver successful program launches.

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Key Job Responsibilities

This Risk Manager can expect to:

Drive our strategy to improve upon the remediation processes we have in place for third party Sellers.
Define roadmaps to achieve business goals, which includes solving for key drivers of Seller issues and designing solutions that eliminate issues.
Design, develop, and deploy programs in partnership with product, engineering, policy and science teams.
Work with business stakeholders and tech teams to define needs, build solutions, and measure results.
Clarify and drive short-term and long-term project priorities and commitments, as well as establish and maintain clear chains of project and program management and accountability.
Lead and manage day-to-day program requirements with operations teams and program and product managers.
Plan and conduct product/business reviews and reporting, including program flashes, budgeting, ops optimization.
Report on key metrics and performance indicators to measure overall program and product performance and provide foundation for continuous improvement.

About the Team

Here at Selling Partner Services, we embrace our differences. We are committed to furthering our culture of inclusion. We have 14 employee-led affinity groups, reaching 10,000+ employees in chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our DEI Ambassador Program. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

BASIC QUALIFICATIONS

6+ years of compliance, audit or risk management experience.
Knowledge of Microsoft Office products and applications at an advanced level.
Bachelor's degree or equivalent.

PREFERRED QUALIFICATIONS

Project Management Professional (PMP) or equivalent certification.
Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent.
Master's degree or equivalent.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

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DISCLAIMER

Senior Risk Manager, Product Quality Seller Experience ID-12795

Other Jobs You May Be Interested In

Key Job Responsibilities

About the Team

BASIC QUALIFICATIONS

PREFERRED QUALIFICATIONS

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?