Senior Manager, Learning Experience , AWS Data Center Learning ID-12710

April 24, 2025

About the position

Are you an experienced and accomplished leader excited by the challenge of defining the vision and leading teams in support of learning across Amazon's Global Data Center Operations? AWS Data Center Learning's mission is to develop the best data center workforce on Earth. The organization is responsible for providing training, certification and career development-based learning pathways to all new and existing data center technicians world-wide. Our team is constantly looking to optimize the training experience and provide our operations teams with a work-ready workforce. Our Learning Experience team is seeking a Senior Manager, Learning Experience who is customer obsessed and believes there is always an opportunity to improve the way customers discover and engage with learning. As the leader, you'll manage and develop teams of technical learning professionals building high-impact learning experiences for our AWS Data Center Communities (DCC) organization. This position requires constant collaboration with Senior Leaders in Data Center Operations, Safety, Security, Logistics, Planning, Delivery, and other teams to determine the right training strategy and execution. Your team will ensure that we are building the most important, most impactful training solutions. Your team will design training experiences in alignment with your long-term strategy which impacts operational goals and develops operational staff and leadership over the course of their careers.

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Responsibilities

Work strategically with country and regional leaders to identify flexible learning solutions to operational challenges and work toward reducing /right-sizing the need for training.
Develop and execute strategies and mechanisms to ensure effective development and delivery of creative and innovative training solutions that scale across multiple geographies and languages.
Solve business problems with focus on understanding root causes and driving forward-looking opportunities.
Leverage AI and emerging technologies to optimize learning workflows and enhance team productivity.
Drive utilization of evaluation and performance data to support data-driven learning outcomes.
Design new metrics and enhance existing metrics to support the future state of learning.
Provide oversight and direction to the team that aligns with business goals and objectives.
Experiment with and successfully implement new methods and modes of learning that build upon academic and industrial best practices.
Develop Mixed Reality Learning experiences.
Coach, mentor, and develop the team, including establishing and overseeing new employee on-boarding programs, and providing career development planning and opportunities.

Requirements

BA or BS degree in a relevant field such as instructional technology, educational technology, organizational development.
10+ Years Developing and executing strategies, development and delivery of creative and innovative training solutions.
5+ years experience managing a team.
Experience working with cross-functional teams in a global environment.
Superior communication skills, including the ability to effectively manage, influence, negotiate, and communicate with external business partners and internal teams to meet operational performance goals.

Nice-to-haves

MS/MA or PhD/EdD degree in education or behavioral science.
Experience gathering, building, interpreting, and communicating performance metrics to multiple organizational levels.
Familiarity with evidence-based instructional and design research.
A strong focus on internal customers' needs and satisfaction, with an emphasis in demonstrating return on investment in training.
Technical aptitude to be able to quickly learn new technologies and develop various learning solutions.
Familiarity and/or experience with program management tools, content management systems, learning management systems, translation processes, content authoring and instructional design tools.

Benefits

401k
health_insurance
dental_insurance
vision_insurance
life_insurance
disability_insurance
paid_holidays
paid_volunteer_time
tuition_reimbursement
employee_stock_purchase_plan
professional_development
flexible_scheduling
mental_health_days

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