Senior Customer Success Manager, Consumables ID-10743

April 9, 2025

Description

This role can be located in one of our approved corporate offices in Seattle, WA or Santa Monica, CA.

Lead transformational growth for Fortune 500 retail brands on Amazon's marketplace. As a Senior Customer Success Manager, you'll create vendor strategies that directly impact millions of customer experiences, drive marketplace innovation, and shape the future of retail commerce on one of the world's largest e-commerce platforms.

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A day in the life

Review performance metrics and present recommendations during vendor meetings
Collaborate with cross-functional teams to resolve operational challenges
Guide vendors on utilizing Amazon tools and systems effectively
Participate in strategic planning sessions with category managers
Support continuous improvement initiatives across the organization

About The Team

Amazon Vendor Services provides comprehensive support to enrolled partners through dedicated customer success management, strategic advice, operational execution, and advanced program access. Our inclusive team values collaboration, innovation, and professional growth while working to enhance both vendor and customer experiences.

Basic Qualifications

Bachelor's degree
4+ years of vendor or client facing experience in Account Management, Vendor Management and/or relevant experience in associated fields such as Buying, Planning or Merchandising
Data analysis experience including manipulating large datasets from complex systems and interpreting results
Proficient in Microsoft Excel
Experience in relationship management
Demonstrated ability to work effectively in fast-paced environments
Excellent professional written and verbal communication skills
Time management

Preferred Qualifications

5+ years of e-commerce or retail industry experience
Professional experience in Buying, Planning or Merchandising
Experience with business intelligence tools (Tableau, Salesforce)
Experience rapidly adapting to change and dealing with ambiguity
Background in process improvement methodologies
Advanced degree, certifications or equivalent experience
Experience working with diverse stakeholders and teams
Project management experience

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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