RN Telephone Triage (Work from Home)

November 13, 2025

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Evenings, Weekend Only, Full-time & Part-time opportunities available (20hrs +)
Hiring for evenings and weekends (*weekends and holidays are required) Incentives for Bilingual Spanish Telephone Triage RNs!

AccessNurse is the premier provider of medical call center solutions, including 24/7 telephone nurse triage, and answering services. In business since 1996, AccessNurse serves more than 20,000 clinicians and practices, along with healthcare systems, health plans and Federally Qualified Health Centers (FQHCs) across the country. AccessNurse is a TeamHealth Company.

The Telephone Triage Nurse role is a great alternative to bedside nursing working 12-hour shifts. This is an opportunity to work remote from home! Training and equipment are provided. Training classes are starting soon.

Overview

The Telephone Triage Nurse will take phone calls and help patients across the lifespan of the call and determine the best way to address their medical issues and concerns.

Essential Duties and Responsibilities

Assesses patient's symptoms utilizing a physician-written algorithms
When appropriate, provide home care instructions using the approved, written guidelines as well as approved reference material provided
Utilize all resources and guidelines to effectively assess, prioritize, advise, schedule classes or physician appointments, or refer calls when necessary to the appropriate medical facility, personnel or specialized community service
Completes all documentation in the appropriate software
Provides guidance recommending a variety of levels of care (e.g. home care, an office visit, emergency room)
Responds to patient's questions
Provides and documents health education to help patients manage their symptoms when indicated
Consults with physicians as needed

Job Requirements:

Qualifications / Experience

Current multi-state RN license with no restrictions; nurses currently holding a single-state RN license must obtain a multi-state license prior to being made a job offer
2+ years of nursing experience
Proficiency using computers and type a minimum of 25 wpm
Excellent listening and comprehension skills to determine key information by patient
Professional, courteous telephone voice
Ability to defuse conversations
Ability to handle confidential information; HIPAA compliance is mandatory
Flexibility with scheduling

Remote Workstation / HIPAA Requirements

Must have a high-speed internet connection
Workstation must be in a room where door can be locked
Desk should be large enough to hold 2 monitors, computer, accessories + hands-free headset

REMOTE: Training Class Dates
100% ATTENDANCE IS REQUIRED
4-week Remote Training over Zoom Video
Week 1: January 12th - January 16th M-F 9:00 am-5:00 pm EST
Week 2: January 19th - January 23rd M-F 9:00 am-5:00 pm EST
Week 3: January 26th - January 30th M-F 2:00 pm-10:00 pm EST
Week 4: Shift days/times with a preceptor will be discussed with education manager

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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

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