Representative, Administration Center

November 10, 2025

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About the position

This position is part of the Workforce Administration Team within the Technical Operations Division at American Airlines. The role involves providing administrative support to Tech Ops team members and leadership, ensuring the smooth operation of the Workforce Administration team in a busy office environment.

Responsibilities

Prepare and maintain various department reports, including weekly headcount reports and daily manning.
Responsible for all aspects of payroll using Workbrain payroll system, including time coding and shift schedules.
Process overtime, field trips, and shift swaps according to collective bargaining agreement rules and Workbrain system.
Manage vacation changes as per leadership directions and contract agreements using the Workbrain system.
Provide excellent service to internal customers via phone, email, and in-person inquiries.
Greet and direct team members and external visitors.
Maintain office supply inventory and initiate supply orders when necessary.
Submit transactions for computer and system accesses.
Sort, track, and file data and correspondence.
Process time-sensitive requests.
Communicate effectively with high-level leadership to address operational inquiries.

Requirements

High School diploma or GED equivalent.
Prior administrative experience.
Experience with Microsoft Office software including Word, Excel, PowerPoint.

Nice-to-haves

Minimum of 1 year experience in an office setting.
Associate's degree or equivalent work experience.

Benefits

Travel perks for you, your family, and friends to explore 365 destinations.
Health benefits including dental, vision, and prescription coverage from day one.
Access to wellness programs for personal development.
401(k) program with employer contributions after one year.
Employee Assistance Program, pet insurance, and discounts on hotels, cars, and cruises.

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