Job title: Receptionist/Data Entry Clerk
Company: Vernier Software & Technology
Job description: Receptionist / Data Entry Clerk — Front Office Team
Location: Beaverton, Oregon.
Work Hours: 6:30 AM - 3:00 PM Mon-Fri
Who You Are
You are able to consistently provide Stellar Service to our customers, both internally and externally. You enjoy data entry and have strong attention to detail. You excel in a team environment, stepping in to help where needed and asking for help when needed. You have a good sense of humor and find ways to keep the laughter and fun alive.
Must Haves
- Excellent interpersonal and communication skills—both written and verbal
- Strong attention to detail
- Effective problem-solving skills
- Working knowledge of Microsoft® Word, Excel, Google Docs, Google Mail, and Google Calendar
- Ability to type at least 40 words/minute by touch
Traits for Success
- Demonstrate a high level of professionalism
- Able to foster working relationships while building trust with peers
- Desire to learn and grow
- Self-motivated
Education and Experience
High school diploma or general education degree (GED), and at least two years related experience and/or training; or equivalent combination of education and experience.
Education or experience must include general accounting topics such as accounts receivable and accounts payable, and at least one year of general computer experience, including spreadsheet use and word processing.
About the Front Office Team
Our Front Office team is a quality-driven, flexible team that works cohesively toward a common goal, creates a positive working atmosphere, and supports one another to combine individual strengths to enhance overall team performance.
The team excels at what they do, especially during peak times. The Front Office Team takes pride in training and assisting each other to ensure that everyone has every possible opportunity to succeed.
The Front Office Team is a hardworking, self-motivated, and effective group that enjoys having fun along the way.
About us
Founded in 1981, Vernier pioneers award-winning interfaces, sensors, software, and curriculum to transform how educators teach science and how students collect, analyze, and interpret scientific data. Vernier is registered as an Oregon Benefit Company. We have also been on the list of the 100 Best Places to Work in Oregon for over 20 years. Being on this list means that we are serious about our commitment to providing employees with a positive, professional, and fun work environment.
What we can offer you
At Vernier, we appreciate the impact of a sustainable work-life balance. In addition to an amazing company culture, Vernier offers competitive pay, profit sharing, a generous employer contribution into your 401(k) retirement account, and exceptional benefits. We have an onsite fitness center, private shower facilities, and an indoor bike storage room. Vernier is located next to the Millikan Way MAX line, and we provide employer-paid commuter benefits to all eligible employees. We also offer training opportunities, tuition assistance, paid volunteer time, a generous PTO (paid time off) plan, along with paid sabbaticals.
Job Title: Receptionist/Data Entry Clerk
Department: Front Office
Reports To: Assistant Customer Service Manager
FLSA Status: Non-Exempt
SUMMARY
Responsible for greeting customers, directing calls, entering order data, providing excellent customer service, and performing a variety of tasks that contribute to the smooth and efficient operation of the Front Office/Customer Service Department.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Tasks may be shared with others in the department.
- Answers phones and greets customers in a professional and courteous manner.
- Routes incoming calls to the appropriate ACD group or individual.
- Routes incoming emails in Zendesk to the appropriate group or individual and responds directly to customers where appropriate.
- Enters orders directly into the order database.
- Adds and edits customers in the customer database.
- May sort incoming mail and open or distribute it based on addressee.
- May assist with looking up customer accounts and/or entering payment information for checks received in the mail.
- May prepare invoices for mailing.
- May prepare outgoing mail with proper postage.
- Assists members of other departments as needed.
- Performs other clerical duties as needed.
- Participates as a team member in daily operations including communicating pertinent information to the team.
- Maintains regular and punctual attendance in accordance with scheduled work hours.
- Works under immediate supervision. Relies on instructions and pre-established guidelines to perform the functions of the job.
REQUIRED SKILLS
- Provides stellar customer service by maintaining professional working relationships with internal and external customers.
- Attention to detail, both written and verbal.
- Must be able to speak on the telephone, on and off, for 7-8 hours/day for 5 days/week.
- Must be able to use a computer for data entry, information retrieval and lookup.
- Must be able to maintain regular attendance in accordance with his/her scheduled work hours.
- Familiarity with computer based phone systems such as Zoom, Shoretel, or Vonage.
- Familiarity with instant messaging platforms such as Slack or Microsoft Teams.
- Familiarity with Microsoft Word and Excel, Google Docs, and Google Mail and Calendar system.
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Attributes of a successful candidate include:
- Organized and detail-oriented
- Able to effectively handle a wide variety of tasks
- Ability to respond to interruptions mid-task while maintaining accuracy and efficiency
- Excellent task follow-through
- Effective at working in a team environment
- Excellent self-direction
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED) and at least two years related experience and/or training; or equivalent combination of education and experience. Education and experience must include general accounting topics such as accounts receivable and accounts payable, and at least one year of general computer experience, including spreadsheet use and word processing, and an ability to type at least 40 words/minute by touch.
LANGUAGE SKILLS
Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
REASONING ABILITY
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with and solve problems involving a few concrete variables in standardized situations.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit or stand; use hands to finger, handle, or feel; and talk and hear. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate, typical of an open cubicle environment or entry hallway.
Vernier Software & Technology is an equal opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans status, sexual orientation, gender identity, or any other characteristic protected by law.
Expected salary:
Location: Beaverton, OR
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