Procurement Division Manager ID-11110

April 12, 2025

SUMMARY

The Procurement Division provides purchasing services to city departments, ensuring the efficient, ethical, and legal acquisition of goods, services, and construction. The division manages solicitations, negotiates contracts, and ensures compliance with applicable laws and policies. Its mission is to support city operations and council strategic priorities by securing high-quality, cost-effective resources while promoting transparency, fairness, and fiscal responsibility.

The Procurement Division Manager will manage a division responsible for the procurement and contracting of necessary goods and services for the city and other partners. Division staff include procurement agents, officers and program managers, compliance officers, asset recovery & disposal staff, and other administrative positions such as legal coordination and file administration. This position is expected to provide senior management and high-level policy and strategic direction to the division. The division manager is a member of the department’s Leadership Team, expected to contribute to the successful management of the department and the city. The division manager also works collaboratively with partner departments and consultants to ensure best delivery of procurement services.

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Major Duties and Responsibilities:

Responsible and accountable for effective and efficient delivery of procurement services.
Partner with other departments’ procurement experts in support of their service provision goals.
Provide vision and direction to the City in the areas of procurement/purchasing and contracting.
Manage and supervise staff, establish work plans, goals, and objectives.
Exercise good independent judgment and decision making and guide staff to make decisions which reflect the best interest of the residents of Charlotte.
Manage and motivate a group of professionals to provide effective, reliable, responsive, and innovative service.
Establish and implement division procedures and standards including needed change in accordance with change management best practices.
Create and implement successful strategies for team success.
Evaluate performance related to the division’s goals and develop recommendations for future improvements.
Establish and maintain effective working relationships with City executives, City Council, client Departments, business and community leaders and the general public.
Provide customers (internal and external) with courteous, client focused services, expert technical advice, information, and consultation; ensuring that staff is accessible, provides seamless delivery, and responsive to needs.
Oversee the division’s budget.
Troubleshoot and resolve procurement problems and issues with appropriate involvement of departmental leadership and partner departments.
Appropriately elevate issues, key decisions, and project status to leadership. Provide potential solutions to the issues, identifying opportunities and risks associated with each potential solution. Discuss proposed key decisions with leadership to ensure appropriate consideration prior to implementation.
Demonstrate integrity, ethics, and strong political acumen.
Demonstrate the skills and organizational intuitiveness necessary to foster citywide trust.
Ensure technical competency of self and staff on a variety of projects.
Meet regularly with division and department heads to understand citywide procurement, purchasing and contracting needs.
Forecast future citywide procurement, purchasing and contracting needs.
Review and provide quality control for significant requests for proposals (RFPs).
Review and negotiate contracts with vendors and suppliers.
Oversee the city’s Asset Recovery & Disposal program responsible for the storage and disposal of surplus property and rolling stock.
Appropriately delegate tasks to program managers and other procurement staff.
Build and maintain long-term relationships with reliable suppliers and vendors.
Negotiate with suppliers and vendors to secure advantageous terms.
Prepare reports for citywide leadership on best procurement practices and other relevant subjects
Performs other duties as required.

Knowledge, Skills and Abilities:

Expert in the field of procurement, purchasing, contracting and finance
Excellent communication skills (both verbal and written)
Excellent customer service, collaboration, conflict management, interpersonal communication, and process improvement skills are essential
Ability to analyze complex administrative, operational and policy issues and make sound recommendations for resolution and effective implementation
Ability to establish and maintain effective working relationships with City executives, City Council and other public officials, business and community leaders and the general public
Progressive leadership experience in strategic planning, policy and procedure development, team management, conflict management and corporate social responsibility
Proactive, strong communicator, responsive, approachable, and comfortable managing conflict
Finance and business acumen in developing capital budgets, procurement processes, contracting and financial analysis
Ability to effectively engage in a collaborative work environment; skilled in drawing out, analyzing, and implementing the diverse ideas others.
Computer skills at the intermediate level proficiency using Microsoft Office Suite Products (Word, Excel, Access)
Competencies and skills leading to success include being proactive, a strong communicator, responsive, approachable and comfortable managing conflict
Ability to perform effectively in a fast-paced/high-pressure environment
Successful candidate must have a valid driver's license and ability to receive and maintain a City Driving Permit

Preferred Qualifications:

Prefer candidates that have additional training, education, experience or qualifications related to this position, especially with procurement policies and laws at a local, state and/or federal level. Prefer candidates with at least one (or ability to earn one within 18 months) of the certifications below:

C.P.P.O. - Certified Public Procurement Officer from the National Institute of Governmental Purchasing/NIGP: The Institute for Public Procurement
C.P.M./C.P.S.M - Certified Purchasing Manager or Certified Professional in Supply Management (Institute of Supply Management)

Minimum Qualifications:

Requires a four-year degree in supply chain management, logistics, business administration or a related field with a minimum of seven (7) years of experience or a four-year degree in a related field with a graduate degree in business administration, public administration, logistics, supply chain management or a related field with a minimum of five (5) years of related experience.

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