Pharmacy Tech Phone Agent

December 18, 2025

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<p>At Costco Wholesale, we strive to provide exceptional customer service and top-quality products to our members. As a Pharmacy Tech Phone Agent, you will play a crucial role in helping us achieve this goal by providing efficient and friendly support to our pharmacy customers. We are seeking individuals who are knowledgeable in pharmacy operations and have strong communication skills to join our team. If you are passionate about healthcare and enjoy helping others, we would love to have you on our team at Costco Wholesale. Provide excellent customer service to pharmacy customers over the phone. Assist customers with inquiries, requests, and concerns related to their pharmacy orders, prescriptions, and general pharmacy operations. Utilize strong communication skills to effectively and accurately communicate information to customers. Maintain a thorough understanding of Costco's pharmacy policies, procedures, and services to ensure accurate and efficient support. Collaborate with pharmacy team members to resolve complex customer issues and escalate issues as needed. Accurately enter and process customer orders and prescriptions into the pharmacy system. Ensure timely and accurate delivery of prescriptions to customers. Maintain confidentiality of customer information and adhere to HIPAA regulations. Continuously update and expand knowledge of pharmacy operations, products, and services through training and education. Comply with all safety and security protocols to maintain a safe and clean working environment. Provide support to the pharmacy team as needed to ensure efficient operation of the pharmacy. Demonstrate a positive and professional attitude towards customers and colleagues. Contribute to a positive and welcoming atmosphere for customers and colleagues. Uphold Costco's mission and values at all times. Adhere to all company policies and procedures, including attendance, punctuality, and dress code.</p><p>Costco Wholesale is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.</p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...