Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference!

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.  

A Property & Casualty License & Personal Lines License is required for this position.

We deliver leading customer experience (CX) solutions to global insurance clients that offer their consumers many products including life, health, property and casualty, long-term care, retirement planning, investments, roadside assistance and warranty as one of the largest global providers of CX products. All calls are inbound calls only - no cold calling. 

Please note: A distraction-free and quiet workspace is essential during training and work hours. Furry friends and household commotion should take a back seat.  

• Competitive Compensation: $18.00-$19.00/H (Depending on state and line of business as well as which specific license)
• Flexible Remote Work: Enjoy the flexibility of a remote work environment, with weekend shifts as needed.  No less than 40 hrs. per week
• Comprehensive Benefits: Including 401(k) matching, health, dental, and vision insurance, disability insurance, paid time off, opportunities for bonuses, and career growth. 
• At this time, Foundever can only offer employment to individuals located in the following states: Do you live in one of the following states? AL, AZ, AR, CO, FL, GA, ID, IN, IA, KS, KY, LA, MI, MN, MS, MO, NE, NV, NJ, NM, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, WI, WY

• A Property & Casualty License & Personal Lines License is required for this position.
• Please have your NPN ready
• Preferred 6 months – 2 years of relevant work experience 
• Must be at least 18 years old
• High school diploma or GED equivalent required. 
• Must have open availability during operating hours. 
• Professional customer service aptitude is essential and basic conflict resolution 

• Customer Service Aptitude: Strong skills in delivering exceptional service. 
• Reliability: Consistent dependability and responsibility. 
• Critical Thinking: Ability to assess situations and develop empathetic solutions. 
• Service-Oriented: A personal drive to serve others with compassion. 
• Organizational Skills: Strong organizational abilities are crucial for success in this role. 
• System Navigation: Ability to navigate system tools to search for answers & information 
• Self-paced Learner: Ability to independently study and successfully pass continued education to keep license active. Paid continued education by Foundever.

• Provided Equipment: Foundever will ship necessary equipment, including a headset.
• Internet Requirements: A hardwired high speed internet connection  
• Work Environment: A quiet, distraction-free space is essential; webcam video presence will be required during training and production. Can not be a primary care provider during hours of operation.

We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce.