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Office Services Specialist I ID-16880

June 2, 2025

About the position

The position involves providing strong customer support related to mail, shipping, receiving, and copying services within the company. The role is responsible for processing, collecting, and distributing company mail, coordinating shipping and receiving activities, and maintaining equipment used for these services. The individual will also assist customers with their mailing, shipping, and copying needs while ensuring the upkeep of supplies and equipment.

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Responsibilities

Sorts and prepares incoming and inter-office mail for internal delivery.
Delivers and collects mail and inter-office correspondence within the building.
Prepares outgoing mail for post office by affixing proper postage to letters and packages in accordance with USPS regulations.
Organizes large Company mailings and operates automated inserting equipment or follows manual procedures for bulk mailings.
Records and distributes incoming materials, prepares outbound shipments of packages, and tracks the flow of overnight express shipments.
Schedules the flow of Company records storage and requests retrievals and refiles while verifying shipment accuracy.
Processes large volume copy requests using high volume duplicating equipment.
Provides upkeep and maintenance for department equipment and walk-up copiers, scheduling vendor repairs as needed.
Ensures an appropriate inventory of mail, shipping, and copy supplies for the department and convenience copy machines.
Assists customers with mailing, shipping, and copying needs.
Performs all other duties as assigned.

Requirements

High School Diploma or equivalent required.
Minimum of one-year previous related experience in a high volume-servicing environment.
Excellent verbal and written communication skills.
Knowledge of postal rules and regulations required.
Familiarity with UPS, Federal Express, and U.S. Postal Service interface preferred.
Operating experience with high volume duplicating equipment.
Proven ability to work well in a high visibility, publicly oriented environment.
Ability to consistently meet established schedules and deadlines.
Ability to interact with customers of all levels in a professional manner.
Capable of processing large volumes of work during peak periods.

Nice-to-haves

Experience in a customer service role.
Familiarity with office equipment maintenance.

Benefits

An annual performance bonus for all team members.
Generous 401(k) company match that is immediately vested.
A choice of three medical plans including prescription drug coverage.
Company contribution to Health Savings Account for High Deductible Health Plan enrollees.
Multiple options for dental and vision coverage.
Company provided Life & Disability Insurance.
Family friendly benefits including Paid Parental Leave & Adoption Assistance.
Hybrid work arrangements for eligible roles.
Tuition Reimbursement and Continuing Professional Education.
Paid Time Off, volunteer days, community partnerships, and Employee Assistance Program.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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DISCLAIMER

Office Services Specialist I ID-16880

About the position

Other Jobs You May Be Interested In

Responsibilities

Requirements

Nice-to-haves

Benefits

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?