Marketing Manager, Ring Customer Experience & Engagement Team ID-15082

May 15, 2025

Description

The Customer Experience & Engagement (CxE) team is seeking a talented individual with a blend of marketing savvy and product management experience to drive domestic and international customer communications.

In this role, you will provide guidance and subject matter expertise to partners on how best to communicate with customers. This role will create and manage data driven initiatives with a voice of customer focus to help achieve Ring's business goals and achieve its mission of keeping neighborhoods safer.

You will be responsible for understanding a variety of markets and products offered so you can recommend the best channel (email, push, in-app message, & SMS) to reach customers at the right moment in their journey.

If you enjoy working in a fast-paced environment with good people, developing data driven strategies, and get excited about driving impactful customer communications, Ring has an opportunity for you.

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Manage audience-specific messaging and communications strategies.
Problem-solve proactively to ensure smooth and efficient delivery of CxE deliverables.
Influence across teams, roadmaps, priorities and decisions.
Track and document project workflow to ensure on-time delivery that aligns with business goals.
Measure and evaluate how initiatives impact customer experience (e.g., revenue, product/feature adoption, customer journeys, message clarity) and business outcomes
Comfortable interacting with all levels of Ring leadership

A day in the life

The most exciting part of this role is that each day at Ring offers a new opportunity to meaningfully impact Ring's customers. One day, this role may interact with partners in the UK or Canada to determine the best approach for a new marketing campaign or product introduction. A day later, you might be presenting to marketing, e-comm, product, and CxE leadership on the results of the campaign you just completed.

About The Team

The CxE team is a blend of marketing, product, creative, and analytic minded customer focused teammates. Our mission is to engage customers at the right moment and in the correct channel to provide an engaging and meaningful customer experience. Whether recommending a new product or helping to keep current products online and working correctly, the CxE team is communicating with Ring's customers every day.

Basic Qualifications

6+ years of professional non-internship marketing experience
Experience using data and metrics to drive improvements
Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
Experience building, executing and scaling cross-functional programs or marketing campaigns from concept to completion
Experience managing and measuring marketing performance in various channels

Preferred Qualifications

Experience presenting ideas to various levels of an organization to gain support for initiatives
Knowledge of HTML, SQL, Email QA, and Jira
Experience developing campaigns with a voice of customer (voc) narrative and lens.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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