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Library Assistant (On-Call & Career) Job at Saclibrary in Sacramento ID-9508

March 28, 2025

Description

We are currently recruiting for On-Call* and Career Part-Time/Full-Time Library Assistants. *To be eligible for On-Call employment, candidates must not be current CalPERS members or currently employed with an agency contributing to CalPERS retirement plan.

If you are currently employed with the Sacramento Public Library as an On-Call Library Assistant, you do not need to apply to this recruitment to be considered for a Career Library Assistant opportunity. For more information on the On-Call to Career Hiring Policy, please visit SPL@ here.

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Library Assistants are usually the first people to welcome patrons into the building and the main point of contact with patrons and thus should be the embodiment of Yes! Customer Service. The Library Assistant position should be deeply familiar with and able to actively interpret the Circulation Manual and appropriate policies with good judgment to provide the best customer service experience possible. Library Assistants should be providing Ready Reference and Ready Readers’ advisory. The Library Assistant position will exhibit expertise with technology, be able to work in a fast-paced environment and employ excellent oral and written communication skills. This position may require regular weekend and evening work.

Examples of Duties

(Functions listed are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.)

Provide effective customer service to external and internal users;
Provide clerical and technical support to the operations of the organization to ensure timely delivery of information, materials and programs to library users;
Assist external and internal customers in person, over the telephone or through electronic communication in using the library, materials, equipment and technology;
Resolve customer issues within established policies and procedures;
Receive and process cash, check and credit/debit card payments of fines and fees;
Assist with and perform opening and closing duties at library branches;
Prepare, maintain and provide statistics and reports;
Assist in training other library services assistants, shelvers and volunteers;
Attend meetings and participate in various team activities throughout the system;
Provide customer assistance with public access technology including but not limited to: device (computer, tablet, e-reader, etc.) and peripheral device support, approved software installed on SPL computers, use of library applications, support of library online resources such as Overdrive, Zinio, electronic databases etc., public internet access, downloading online resources and new and emerging library technology;
Contact the Information Technology (IT) Department or IT Help Desk for additional technology assistance for more complex issues;
Assist in the general operation and maintenance of public computer areas or technology classrooms;
Create documentation and guides to assist library customers and staff in using library technologies;
Make recommendations for more effective, innovative programming and assist with promotion and delivery of content;
Perform other related duties as assigned.

Experience

Typical Qualifications

Six months experience in a high-volume, customer-service position is preferred. One (1) year of recent (within the last three years) experience in using, supporting and/or maintaining common computer applications and equipment is preferred.

EDUCATION

High school diploma or equivalency is required.

Other Requirements

Personal transportation for job-related travel. A valid Class C California Driver’s License may be required for some positions at the time of appointment.

Supplemental Information

For more information about this position, visit the Class Spec here.

Full-Time and Part-Time Career employees are eligible for Health, Dental, Vision, and more!

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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DISCLAIMER

Library Assistant (On-Call & Career) Job at Saclibrary in Sacramento ID-9508

Other Jobs You May Be Interested In

Examples of Duties

Experience

EDUCATION

Other Requirements

Supplemental Information

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?