Essential Job Responsibilities

Clinical Duties:
Verifies patient by confirming two (2) patient identifiers (i.e. Name & Date of Birth)
Perform clinical intake prior to lab procedure(s)
Complete venipuncture questionnaire with the patient prior to obtaining blood samples
Scan all venipuncture documents within 24 hours of blood draw
Verifies lab requisitions placed in Electronic Health Records (EHR) by providers
Identify and separate frozen orders from the master requisition and create new accession (frozen) where applicable
Explain the venipuncture procedure to the patient
Select blood sample collection tubes and use them in the appropriate order of draw
Obtain blood sample(s) by performing venipunctures, fingersticks, heel sticks, or PKUs on infants/newborns.
Ensure accuracy of preprinted requisitions and labels prior to and post collections by PCAs/Medical Support staff
Ensure accurate labeling of all specimens delivered to the Lab by PCAs/Medical Support staff
Ensure PCAs/Support staff accurately identify collected specimens by clearly initialing all labels attached to tubes/containers
Ensure the referring provider matches the ordering provider
Ensure the application of venipuncture charges to the system
Maintain specimen integrity by using aseptic technique, following department procedures; observing isolation procedures
Maintain specimen integrity by centrifuging within the time required (clotting time to be no longer than 15minutes )
Confirm timely collection of specimens placed outside in after-hours boxes for Quest/LabCorp. Checkboxes every morning.
Performs all CLIA waived inhouse testing as requested by providers (With the exception of urine drug screens).
Maintain credibility of inhouse waived testing result(s) by performing recommended quality controls
Maintain quality results by following department protocol/procedures and accurately recording results in the quality-control log;
Scrub Lab schedule the day prior to lab appointments for patients falling within the recommended age group for “FIT Test”, offer and perform on their arrival.
Introduce any seasonal vaccines, i.e., influenza to patients with lab appointment, then task assigned PCA for administration.

Clerical and Administrative duties:
Check Lab schedules to ensure Provider(s) order the day prior to patient(s) appointment
Maintain inventory control of laboratory supplies & equipment
Generate and resolve TNP/TIQ reports daily
Check Laboratory inventory and discard expired items.
Clean and maintain work area and all laboratory equipment and supplies
Organize and prioritize work for timely completion
Ensure updated calibration of all lab equipment

Quality Assurance/Compliance
Ensures medical laboratory operations fully comply with Agency and HIPAA requirements.
Maintain a strict level of confidentiality relating to laboratory results and records
Comply with professional standards, health center policies and procedures, federal, state, and local requirements, and JCAHO standards.
Ensure online training are current as required (i.e. MyLearningPointe and other training).
Assists supervisor in the training of new staff (peers).
Ensure the timely submission of monthly QA assessments to the Laboratory Compliance Manager.

Culture of Service: 3 C’s
Compassion

Greets internal or external customers (i.e. patient, client, staff, vendor) with courtesy, making eye contact, responding with a proper tone, and nonverbal language.

Listens to the internal or external customer (i.e. patient, client, staff, vendor) attentively, reassuring and understanding of the request and providing appropriate options or resolutions.

Competency

Provides services required by following established protocols and when needed, proccure additional help to answer questions to ensure appropriate services are delivered

Commitment

Takes initiative and anticipates internal or external customer needs by engaging them in the process and following up as needed

Prioritize internal or external customer (i.e. patient, client, staff, vendor) requests to ensure the prompt and effective response is provided

Safety
Ensures proper handwashing according to the Centers for Disease Control and Prevention guidelines.
Understands and appropriately acts upon the assigned role in Emergency Code System.
Understands and performs assigned roles in the organization’s Continuity of Operations Plan (COOP).

Physical Requirements
This work requires the following physical and sensory activities: constant standing, talking in person, talking on the phone, hearing/ visual acuity and exposure to bloodborne pathogens and hazardous materials. Frequent, walking, sitting and bending. Work is performed in office and laboratory settings.

Other
Participates in health center developmental activities as requested.
Other duties as assigned.

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