IT Support Specialist ID-14095

May 6, 2025

We are seeking a capable and proactive IT Support Specialist to deliver technical support services in Ho Chi Minh City, Vietnam. This role includes hands-on hardware and software support, infrastructure maintenance, incident management, and collaboration with global and local IT teams.

Other Jobs You May Be Interested In

Key Responsibilities:

Provide onsite and remote support for desktops, laptops, mobile devices, and standard business software
Handle setup and deployment of new devices with a white-glove service approach
Troubleshoot basic network issues (router, Wi-Fi)
Support hardware including laptops, printers, and video conferencing equipment
Provide operational support for servers and virtualization platforms (e.g., Hyper-V)
Monitor and maintain hardware including servers, firewalls, switches, Wi-Fi access points, CCTV, printers, scales, timekeeping devices, and handheld PCs
Ensure compliance with IT security and change management protocols
Administer user accounts and access through identity management systems
Support network hardware such as firewalls, switches, and access points (e.g., Cisco Meraki)
Collaborate with internet and network vendors to resolve connectivity issues
Handle incident tickets via ITSM systems or email alerts
Provide remote assistance to home-based users
Work closely with regional/global IT teams for escalations and project support

Requirements:

Diploma or Bachelor's Degree in one of the following (or related) fields:

Information Technology
Computer Science
Network Engineering
Systems Administration

Professional Certifications (Preferred/Desirable):

CompTIA A+
CompTIA Network+
Microsoft Certified: Modern Desktop Administrator Associate
Cisco Certified Network Associate (CCNA)
VMware or Microsoft Hyper-V certifications
ITIL Foundation Certification
CompTIA Security+ or equivalent

Other Requirements:

Based in or willing to work in Ho Chi Minh City
Possess a valid driver’s license for local travel when needed

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...