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Intermediate Backend Engineer, Ruby ID-16900

June 2, 2025

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab.

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Thanks to products like Duo Enterprise, and Duo Workflow, customers get the benefit of AI at every stage of the SDLC. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier. All team members are encouraged and expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact across our global organisation.

An overview of this role

As a backend engineer in the GitLab Dedicated Group, you will be working with the team to buildSwitchboard, a customer portal being developed alongside theGitLab Dedicated single-tenant SaaS offering. Switchboard is used both by Dedicated customers as well as internal GitLab teams (SREs). The work you’ll be delivering will be impactful and highly visible to millions of our users across the globe.

You will implement backend functionality, follow best practices as per the GitLab guidelines and work closely with the frontend engineers, SREs, PM, EM and Product Designer to build and improve the Switchboard application. At GitLab, we live and breathe open source principles. This means our entire handbook is online, and with a few clicks, you can find the details of future releases and an overview of the product vision you’d contribute to when working here.

What You’ll Do

Develop features and improvements to the Switchboard product in a secure, well-tested, and performant way
Work with Product Management and other stakeholders (Frontend, SRE, etc.) to iterate on new features within the GitLab product.
Craft code that meets our internal standards for style, maintainability, and best practices for a high-scale web environment. Maintain and advocate for these standards through code review.
Confidently ship small features and improvements with minimal guidance and support from other team members. Collaborate with the team on larger projects.
You'll help improve the overall experience of our product through improving the quality of the Backend features both in your group and features that benefit other groups.
You’ll help identify areas of improvements in the code base, both specific to your group and outside your group and help contribute to make it better
You’ll learn, collaborate and teach other Engineers. Everyone can contribute something new to the team regardless of how long they’ve been in the industry.
You’ll fix prioritized issues from the issue tracker. These are typically bugs listed in a GitLab issue with an attached severity and priority label.
You’ll contribute to and follow our workflow process, alongside the rest of the Switchboard Engineers and the GitLab community as a whole.

What You’ll Bring

Professional experience with Ruby on Rails
Experience working with a platform or complex application (Large scale is a bonus).
Familiarity building and deploying software with CI/CD or other internal tooling.
Familiarity with distributed, scalable and reliable systems.
Experience modern DevOps platforms. (GitLab is a bonus.)
Proficiency in the English language, both written and verbal, sufficient for success in a remote and largely asynchronous work environment
Demonstrated capacity to clearly and concisely communicate about complex technical, architectural, and/or organizational problems and propose thorough iterative solutions
Experience with performance and optimization problems and a demonstrated ability to both diagnose and prevent these problems
Comfort working in a highly agile, intensely iterative software development process
Positive and solution-oriented mindset
An inclination towards communication, inclusion, and visibility
Self-motivated and self-managing, with strong organizational skills.
Share our values, and work in accordance with those values
Ability to thrive in a fully remote organization

Nice to have

Vue experience
Experience with the GitLab product as a user or contributor
Product company experience
Experience working with a remote team
Enterprise software company experience
Developer platform/tool industry experience
Experience working with a global or otherwise multicultural team

Also, we know it’s tough, but please try to avoid the confidence gap. You don’t have to match all the listed requirements exactly to be considered for this role.

About the team

You'll join a dynamic technical team that's newly formed within a visible and growing group at GitLab. You'll have opportunities to learn from experienced engineers while also shaping the future direction of the Switchboard application.
We're committed to creating an inclusive environment where everyone can do their best work and grow their careers. We welcome applications from people of all backgrounds and identities, and we're dedicated to building a team that reflects the diversity of the communities we serve. Read more about our team and working practices here

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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DISCLAIMER

Intermediate Backend Engineer, Ruby ID-16900

Other Jobs You May Be Interested In

An overview of this role

What You’ll Do

What You’ll Bring

Nice to have

About the team

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?