Employee Services Officer

December 26, 2025

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The Employee Services Officer will play a pivotal role in delivering high-quality support to employees across the organization. This role ensures the smooth execution of employee related processes, including onboarding, documentation, visa processing and responding to employee inquires. The job holder will be a point of contact for staff, providing accurate information, maintaining personal records, and ensuring full compliance with company policies and regulatory requirements.

Job Responsibilities

Control residency activities (local transfer, tracking ES activities, cancellations, etc.)
Support in Managing various ES processes and make sure that it is completed in the agreed time
Support the development and implementation of HR initiatives and systems
Provide consultation on policies and procedures
Create and implement effective on boarding plans
Support the management of disciplinary and grievance issues
Maintain employee records according to policy and legal requirements
Review employment and working conditions to ensure legal compliance
Handle the above responsibility reporting to the ES manager
To be an effective team player and contribute to the timely delivery of accurate ministries forms.
To ensure accurate and timely recording of transactions in the SAP and other ES systems
Tracking all ES activities and make sure meeting SLA with other BU's
Making daily and weekly workload reports

Candidate Requirements

BSc/BA in business administration is a plus
Have a very good command in English (Written - Spoken - Read) / Fluent Arabic.
Experience 2-3 years.
Computer Skills: Software, Ms Windows, Ms Word, Ms Excel, Power Point, Internet and Outlook.
Knowledge of SAP (Preferred)
Must be reliable and dedicated and flexibility to work additional hours as business requirements dictate.
Willingness to accept additional assignments and can work under pressures
Proven experience as HR officer, administrator or other HR position
Understanding of labor laws and disciplinary procedures
Outstanding organizational and time-management abilities
Excellent communication and interpersonal skills in Arabic and English - Verbal & Written
Problem-solving and decision-making aptitude & Strong ethics and reliability

Education

Bachelor's Degree in Business Administration

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