EAP Counsellors, Psychologist and Social Workers - Cairns, QLD (Australia)

July 8, 2026

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Eap Counsellor

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Join Our Team of EAP Counsellors – Work from Anywhere in Australia, Anytime! Are you a skilled mental health professional looking to make a meaningful impact? TELUS Health, a global leader in employee health and wellbeing services, is seeking passionate and experienced counsellors to join our dynamic virtual team. Work with diverse clients while enjoying unparalleled flexibility, support, and opportunities to expand your clinical experience.

About Us TELUS Health is dedicated to promoting mental wellness, providing vital support to over 2.5 million employees across 43 countries. As part of our team, you will collaborate with other experienced clinicians in a nurturing, professional environment that values your expertise and dedication.

Why Join Us?

Access to Diverse Clients: Engage with notable clients from both public and private sectors, broadening your professional horizons.
Flexible Hours: Set your own schedule – choose to be on-call, work weekdays, weekends, or just during the day.
Supportive Team: Become part of a network of like-minded professionals with ample resources and comprehensive training.
Managed Calendar: We handle all your incoming referrals through our advanced case management system, allowing you to schedule subsequent sessions at times that suit you and your clients.

Ideal Candidates Will Have:

Professional Registration: Registered as a Psychologist, Social Worker, or Counsellor (PACFA or ACA level 3) with 3+ years of experience.
Counselling Expertise: Proven ability in short-term counselling.
Clinical Skills: Experience managing mental health issues such as depression, anxiety, and anger.
Communication Experience: Prior experience in face-to-face or telephone counselling.
Organizational Skills: Strong time management and problem-solving abilities.
Technical Proficiency: Comfort with IT-based case management systems (training provided).

Please Note: As a contractor, you must hold or be willing to obtain an A.C.N business registration; A.B.N will be considered on an individual basis

We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies' Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...