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Digital Content Moderator Team Lead - San Mateo - ROBLOX Corporation ID-9895

Description

The Roblox Corporation is a platform where millions of users come together to create, play, and interact with each other in immersive digital experiences. As a key member of our Trust and Safety team, you will be responsible for ensuring the smooth operation of our vendor teams who work tirelessly to mitigate critical harms on our platform.

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Job Description

We are seeking an experienced Vendor Operations Manager to join our Critical Harms team. This role is crucial in optimizing vendor performance, scaling operational processes, and ensuring compliance with our safety standards.

Your primary responsibilities will include:

  • Managing BPO vendor relationships to ensure they meet performance expectations for the Critical Harms queue.
  • Driving process improvements and scaling vendor operations for efficient critical harm report handling.
  • Collaborating on training programs to equip vendor teams with the knowledge and tools for critical harm content.

Our ideal candidate has a strong background in operations, vendor management, and a solid understanding of safety and compliance. If you have a proven track record of managing BPO vendors in a fast-paced environment and excel at driving operational excellence, we encourage you to apply.

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Common Interview Questions And Answers

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