Customer Service Specialist - Regular Part-Time Benefits Eligible ID-8671

Salary: $20.52 Hourly
Location : FL 33410, FL
Job Type: Regular Part-Time Benefits Eligible
Job Number: 2.
Department: RECREATION
Opening Date: 02/06/2025
Closing Date: Continuous
Do you want to be a part of the team that makes the City of Palm Beach Gardens the signature place to live, learn, work and play? We provide world class services, parks, community centers, athletic fields, golf, tennis and pickleball, and public safety. This can only happen when the best, brightest, talented, and committed individuals work for our City. We encourage like-minded individuals to apply to join our culture of excellence as part of our team! Come join our family!

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Summary
This position performs a variety of customer service and specialized clerical work. This position will address daily customer service needs at the new Burns Road Community Center including answering calls, responding to emails, greeting customers, processing program registrations, monitoring activity within the facility, preparing rooms for activities including setup/teardown and light cleaning, etc. The ideal candidate for this role will have a proven track record of offering courteous and high-quality customer service for both internal and external customers.
Essential Function Duties and Responsibilities
  • Greets all visitors to Public Service, providing courteous and efficient customer service
  • Performs specialist clerical work
  • Answers in-coming calls and routes callers or provides information as required
  • Obtains, receives, and distributes incoming mail, and processes outgoing mail
  • Types a variety of correspondences, reports, memoranda, and other material requiring judgement as to content, accuracy and completeness
  • Schedules appointments and travel plans, as required
  • Assists with maintaining division telephone listings
  • Receives deliveries and directs them to the appropriate person(s)
  • Responsible for entering purchase orders for the purchase of materials and supplies; responsible for processing invoices for payment
  • Collects data and runs reports as needed
  • Provides coverage for the Administrative Assistant when he/she is out of the office
  • Procures goods/services through purchase orders and/or a purchasing card
  • Acts as liaison with utility companies and monitors account billing and usage
  • Performs various clerical duties as assigned and assists as support staff when necessary
  • Performs duties as assigned and schedule during emergency response conditions
  • Performs any other duties as required or assigned
  • Reconciles statements, invoices and project expenditures


Minimum Qualifications

  • High School Diploma or G.E.D. required
  • Bachelor's Degree preferred
  • Considerable clerical experience
  • Any related combination of education, training and experience


Special Qualifications/Preferences

  • Valid State of Florida Driver's License with a good driving record


Pension Plan: Provided through the Florida Retirement System (FRS). Choice between the Investment Plan with a one (1) year vesting schedule, and the Pension Plan with an eight (8) year vesting schedule. Mandatory 3% pre-tax contribution.
Optional Voluntary Benefits:457 Deferred Comp Plan, Roth IRA, Recreation Program Discounts, Day Care Discounts, Free EV Charging Station, Flexible Schedules.
01
The City of Palm Beach Gardens requires that you list your most recent 10 years of work experience if applicable. Work experience as listed in your resume, will not be an acceptable form of submission. You must use the work experience fields provided in order for your application to be complete.

  • Yes I have included the most recent 10 years of work experience if applicable.
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