Customer Service Representative 1 ID-18045

June 11, 2025

Current Employees:

If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet .

The Pathology Department at the University of Miami has an exciting opportunity for a Customer Service Representative.

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CORE JOB SUMMARY
The Customer Service Representative receives, reviews and addresses a variety of inquiries, to include complaints, requests for information and/or service etc. and follows-up on customer concerns via faceto-face, email, fax, telephone and/or regular mail.

CORE JOB FUNCTIONS

Receives, addresses and responds to general inquiries, requests for service/support and/or
complaints.
Researches all inquiries in order to address any issues or concerns. Refers concerns to other
service areas/departments for follow up, as needed.
Resolves routine and basic problems and communicates solution or requested information to
the customer. Verifies that appropriate changes/resolutions have been finalized.
Keeps record of customer interactions, recording details of inquiries, complaints, comments, and
final resolution in applicable database.
Escalates and refers unresolved customer grievances to department leadership for further
review, as necessary.
Reviews and processes confidential information with discretion.
Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include
other duties or responsibilities as necessary.

CORE QUALIFICATIONS
Education :
High School Diploma or equivalent
Experience:
Minimum 1 year of relevant experience
Knowledge, Skills and Attitudes:

Ability to communicate effectively in both oral and written form.
Ability to recognize, analyze and solve a variety of problems.
Ability to process and handle confidential information with discretion.
Ability to work evening, nights, and weekends as necessary.
Proficiency in computer software (i.e. Microsoft Office).

I

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:

Full time

Employee Type:

Staff

Pay Grade:

H2

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