Customer Service (Remote) (with CBD experience preferred)

November 13, 2025

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Job description About Us: Diamond CBD is a leading player in the CBD industry, dedicated to providing high-quality CBD products to our clients. With a focus on innovation, integrity, and customer satisfaction, we are seeking a dynamic Customer Service Account Manager to join our team. This role is instrumental in nurturing client relationships, and providing exceptional customer service to our valued wholesalers.

Position Overview:As a Customer Service Account Manager in the CBD space, you will play a crucial role in expanding our client base, maintaining strong relationships with wholesalers, and ensuring their satisfaction with our products and services. You will be responsible for proactively reaching out to potential clients, understanding their needs, and tailoring our solutions to meet those needs effectively.

Key Responsibilities:

Client Relationship Management:Develop and nurture strong, long-term relationships with wholesalers and key accounts. Act as the main point of contact for existing clients, addressing their inquiries and concerns promptly. Understand clients' unique requirements and provide tailored solutions.

Customer Service:Provide exceptional customer service to wholesalers, ensuring their needs are met and issues are resolved. Act as a liaison between clients and internal teams to ensure seamless order processing and delivery.

Market Knowledge:Stay updated on industry trends, competitor activities, and emerging opportunities in the CBD space. Share insights and recommendations with the team to refine sales strategies.

Qualifications: • Proven experience in customer service, account management, or business development, preferably in the CBD industry or a related field. • Strong communication and interpersonal skills. • Self-motivated, proactive, and goal-oriented. • Ability to work independently and as part of a collaborative team. • Exceptional negotiation and problem-solving abilities. • Proficiency in CRM software and Microsoft Office suite.

Job Types: Full-time, Part-time

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