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Customer Architect ID-9225

March 26, 2025

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.

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Elastic is actively seeking a Customer Architect with an understanding of technology and hands-on experience in key IT domains, notably Observability, Cybersecurity, and Enterprise Search. Possessing a strong technical background, preferably with experience in cloud-based software solutions is ideal for the teams needs.

We value individuals passionate about staying at the forefront of technology trends, have a growth mindset, and are eager to learn and implement new technologies. While previous experience with Elastic solutions is not a prerequisite, an eagerness to embrace our suite of solutions and apply them effectively to solve our customers challenges is essential. This key role involves not only driving the consumption of our Elastic solutions by aligning them with customer business objectives but also onboarding customers, securing adoption, and facilitating expansion.

As a Customer Architect, you will be the Trusted Technical Advisor, working in tandem with the customer and complementary groups like Field and Services Teams to ensure that Elastic solutions exceed customer’s expectations. Your technical expertise, eye for business, and ability to deliver value will accelerate and improve the customer experience leading to customer continued satisfaction and expansion within the elastic portfolio.

In your role, a crucial part of your responsibility is defining and communicating the technical success criteria for our customers. This involves crafting detailed Technical Success Plans tailored to the specific customers goals and critical metrics.

The Technical Success Plans act as a roadmap, outlining the optimal consumption and deployment of Elastic solutions in the customers environment. They detail the vital steps for implementation, highlight achievements for successful consumption or expansion, and provide an efficiency aligned with the customer’s business goals. By actioning this plan, you will be seen as the trusted advisor, guiding the customer towards achieving their desired outcomes, thereby ensuring their success and satisfaction.

From providing technical guidance and sharing standard methodologies to aligning technical objectives with the customers business goals, your work is instrumental in facilitating smooth adoption, sustained usage, and increased consumption of our solutions. This hands-on role requires you to be proactive, with a keen understanding of our customers technical landscape and a dedication to making their journey with Elastic solutions successful and valuable.

This role aims to ensure the customer derives significant value, eliminate technical frictions, and propel the uptake and application of Elastic solutions, with the ultimate goal of growing annual recurring revenue (ARR).

What You Will Be Doing

• Collaborate closely with Account Executives and Solutions Architects (Pre-sales engineer), to provide ongoing technical coverage and support, while the account team focuses on identifying new deals.

• Define the technical success plan for each customer, outlining the optimal use of Elastic solutions to achieve their business objectives.

• Ensure a successful technical customer journey, from onboarding to adoption, while continuously driving the consumption of Elastic solutions.

• Understand and articulate the value proposition of Elastic solutions and align them with the customers business goals.

• Work closely with customers to identify and eliminate technical frictions, promoting a smoother adoption and implementation of Elastic solutions.

• Liaise between customers and support to ensure an optimized support resolution experience smoothing the adoption curve for the customer.

• As a hands-on technical authority, collaborate with the Service Team to deliver personalized, frictionless solutions that meet the unique needs of each customer.

• Develop a comprehensive understanding of the customers business needs and translate these into technical requirements for Elastic solutions.

• Find expansion opportunities, at which point the account team takes over to expand the subscription, striving to grow annual recurring revenue (ARR).

• Cultivate ongoing customer relationships, ensuring that customers continue to increase their utilization of Elastic solutions, further driving ARR.

• Continuously review and assess customer consumption of Elastic solutions, proactively suggesting upgrades and enhancements that increase value and drive further consumption.

What You Bring

• English as a first language or bi-lingual efficiency

• Bachelors degree or equivalent experience in Computer Science, Engineering, Information Systems, or a related field is highly preferred.

• Validated experience in a similar role such as Solutions Architect, Technical Consultant, or Pre-sales Engineer.

• Experienced with one or more Elastic solutions (Observability, Security, Enterprise Search) or the Elastic stack (Elasticsearch, Logstash, Kibana) is a plus.

• Excellent communication and presentation skills.

• Strong interpersonal skills, with the ability to establish relationships with customers and team members.

• Proven problem-solving skills, with a track record of delivering innovative solutions.

• Ability to lead multiple projects simultaneously and meet necessary timelines.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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DISCLAIMER

Customer Architect ID-9225

Other Jobs You May Be Interested In

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?