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Cocktail Server - Resort Pool ID-8468

March 20, 2025

YOUR MISSION (The Job Description)

The Cocktail Server will play an important role for all guests while taking and serving beverage orders. Handle all financial transactions accurately. Effectively market the venue during shift. Perform all duties in accordance with Company policies. The Cocktail Server will be responsible for marketing the venue and services offered to a targeted customer base. Perform as in a public relations capacity when promoting the venue.

Other Jobs You May Be Interested In

Serve as an Ambassador of the Company while working special/promotional events on property as directed by management
Assist in building and maintaining a personal clientele and developing the company database
Meet marketing requirements established by management
Greet and welcome all guests in a pleasant and professional manner
Provide timely beverage service in a friendly and courteous manner
Anticipate guest needs and respond appropriately with a sense of urgency
May be required to serve limited menu of food items
Keep assigned areas clean and empty of glasses and bottles
Perform all side-work at assigned station
Constantly look for service opportunities and increase revenue with up selling techniques
Respond to and resolve guest complaints when able
Answer guest questions and be knowledgeable about property events and attractions.
Meet the attendance guidelines of the job and adhere to departmental, and company policies
Adhere to uniform requirements
Perform other duties as assigned
Must be physically present at work, in assigned workstation, to perform all functions required of the position
Other duties as assigned

WHAT IT TAKES (The Qualities We Look For)

Great team player with the ability to create excellent working relationships across the group
Ability to break down barriers and resolve potential conflicts swiftly and effortlessly
Creativity and innovation are essential!
Ability to think outside the box and approach all issues with a completely fresh approach
Ability to anticipate needs and over deliver wherever possible
Candidates must think on their feet and use their initiative to solve problems and deliver solutions
Able to change direction and work on multiple project aspects at once
Enthusiastic, passionate, able to inspire and motivate others
Leadership ability and behavior consistent with Virgin Hotels Core Values: Fun, innovative, original and personable, and striving to deliver high quality and brilliant customer service

MUST HAVE'S

Current, legal, and unrestricted ability to work in the United States
Access service area when picking up beverage orders
Converse over the telephone in an environment with loud background sound
Write drink orders, prepare drinks and garnish beverage orders
Acknowledge and respond to visual and aural cues
Simultaneously handle the demands of many customers
Must be able to initiate and engage in conversation in a professional and friendly manner
Must possess excellent guest relations and communication skills
Must be able to effectively communicate in English
Must be self-motivated and possess a positive attitude and entrepreneurial experience or spirit and be willing to learn service philosophy and marketing techniques
Must be able to get along with coworkers and work as a team
Must present a well-groomed appearance
Must be at least 21 years of age
Position requires TAM and Food Handler cards with minimum six months of validity

WOULD BE NICE TO HAVE'S

Familiarity with superior customer service skills required
Minimum one year of previous beverage server experience preferred
Previous experience working in a lounge, nightclub, and/or entertainment venue preferred

THE WORKING CONDITIONS

Lift up to 60 pounds of equipment or supplies, and move carts that weigh up to 100 pounds
Work in an environment that is subject to varying levels of cold, heat, and sound. Incumbents are at times subject to hazards such as chemicals; proper safety precautions will be taken. This position occasionally works outside and is subject to all weather. Proper clothing is provided

Stand and walk for entire shift
Stoop, bend, and reach in areas of limited space

VALUABLE TRAITS

50% logical / 50% creative / 100% AWESOME
Enjoy working with a team and alone as the situation dictates.
Adaptive, Flexible!
Embody "great attitude."
Unwavering integrity and endless work ethic.
Appreciate constructive feedback, as well as graciously providing the same.
Tenacious and self-motivated

This is not an exhaustive list of duties, responsibilities, and conditions.

*Virgin Hotels celebrates diversity and is proud to be an Equal Opportunity Employer*

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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DISCLAIMER

Cocktail Server - Resort Pool ID-8468

Other Jobs You May Be Interested In

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?