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Clinical Manager: Adult Outpatient Services ID-8686

March 21, 2025

**Please note that the posting lists the incorrect title and minimum requirements, this position managers adults outpatient services and requires an independent license with the ability to provide clinical supervision.

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Definition: Under general supervision from the Behavioral Health Division Chief in the Health & Human Services (HHS) Department, coordinates and supervises a variety of programs serving individuals, families and groups of clients from the Salt River Pima-Maricopa Indian Community (SRPMIC) who are experiencing difficulties in their life, due to substance abuse and/or mental Illness. This job class is treated as FLSA Exempt.

Essential Functions: Essential functions may vary among positions and may include the following tasks, knowledge, skills, abilities, and other characteristics. This list of tasks is ILLUSTRATIVE ONLY and is not intended to be a comprehensive listing of tasks performed by all positions in this classification.

Tasks:

1. Supervision, Mentoring, Training & Leadership: Supervises employees in the following areas that include, but are not limited to, scheduling work hours, job duties, staff coverage (leave and training) and time cards.

· Provides individual and/or group clinical supervision, reviews provider caseloads and offers clinical and administrative guidance to staff, and maintains appropriate documentation to meet licensing and department compliance standards.

· Co-facilitates or leads staff meetings.

· .

· Conducts staff probationary and annual employee performance evaluations.

· Evaluates the effectiveness of staff in specific roles with particular clients and families.

· Provides explicit recommendations to staff such as training needs and work performance improvement.

· Develops training for the program staff to enhance quality and accurate therapy.

· Delivers ongoing supervision to all staff to ensure quality service provision, productivity and documentation compliance in line with departmental expectations. Weekly supervision may involve, but is not limited to, employee goal setting, coaching and mentoring, client file monitoring, chart audit review, review of billing submissions, treatment plan development and updates, problem resolution recommendations for difficult cases and review of forms for accuracy and completion, etc.

· In conjunction and consultation with the division leadership, acts within the scope of their license and training to manage the clinical operations of their assigned team (or as delegated). This includes clinical mentoring, training and leadership.

2. Third-Party Billing: Ensures staff compliance with third party billing regulations and standards as defined by the Department and any contracted third-party payers. Works with the revenue cycle and quality departments to ensure accuracy in provider privileging, credentialing and provisioning.

3. Administrative Operations: Acts on behalf of the BHS Division Chief when delegated.

· Manages and coordinates the flow and operation of program services through setting office hours, maintaining program standards, developing procedures, monitoring budgets, maintaining office and building structures to ensure safety and assigning a manageable caseload to staff.

· Assigns and coordinates caseloads to meet the client's specific clinical behavioral health needs.

· Along with the other program Managers, ensures sufficient staffing for intake procedure and reviews all intake forms for accuracy, completion and appropriateness for a client's needs.

· Monitors program client files, treatment plans and ensures updates every thirty (30) days.

· Discusses and develops new solutions for client complaints.

· Plans and evaluates services.

· Creates team goals that align with the mission of the program.

· Reviews all program material requests for appropriateness of purchase prior to submission to the BHS Division Director.

4. Service Coordination, Enhancement & “Wrap-Around”: Uses the consultation and collaborative team processes in providing coordination of care for clients and to improve clinical and administrative operational processes.

· Participates in work groups (as assigned) within and outside the tribal structure in order to enhance or secure quality services for SRPMIC.

· Assists BHS leadership and HHS Director in evaluating the program on an annual basis and works to implement new program changes as deemed appropriate.

· Plans, coordinates and facilitates program meetings, case staffing and outside specialty consultations with other health providers.

· Participates in meetings and negotiations with other outside service providers to obtain necessary services for clients of SRPMIC.

· Coordinates with other providers in order to provide consistent quality services.

· Works with the treatment and management teams in implementing Department/Division policies and procedures, acquaint the Department/Division with community trends, identify gaps in services and work with special projects and committees to better meet the client's needs.

· Collaborates with internal and external parties in order to coordinate services for clients (i.e. CPS, probation, courts, AHCCCS, RBHA, etc.).

5. Community Outreach & Education: Participates in SRPMIC community events to market the program and all its detailed services and providers.

· Attends meetings with funding agencies to ensure continued funding for program.

· Conducts public information, educational or awareness presentations on information regarding program services that may include presentations at workshops, conferences or in-services.

· Works in coordination with program staff on the development and implementation of appropriate education and information distributed by the program.

6. Program Documentation & Reporting: Collects, analyzes and reports data (utilizing the specified data management system) and all findings in monthly, quarterly and annual statistical/narrative reports, which may include situational or emergency reports.

· Prepares reports, letters, brochures, flyers, and all outgoing correspondence for the program.

· Monitors team documentation monitoring and compliance to include adherence to standards, timelines, and admission/discharge review.

· Conducts documentation audits for all assigned staff on a regular basis. Reviews those findings with employees and ensures employees are compliant with documentation standards.

· Updates and reviews data for entry into the designated data management system.

· Communicates regularly with the appropriate vendor of the system to ensure operation and problem resolution.

7. Emergency On-Call: Provides on-call supervision 24 hours per day, 7 days per week, for staff and services on an emergency basis.

· Obtains approval for the utilization of funds for emergency psychiatric or medical detoxification hospitalizations if necessary. These duties may cover holidays, weekends or evening hours.

8. Service Problem Resolution: Initially meets with clients on an informal basis to address complaints.

· Works to resolve issues in a timely manner.

· Submits reports on findings and actions and/or recommendations.

· Works continuously to ensure client rights, the provision of quality service as well as the confidentiality of all client information through all program services.

9. Caseload Acquisition: If necessary, and at the discretion of the Division Chief, carries a maximum of ten (10) assigned client cases.

10. Miscellaneous: Performs other job-related duties as assigned to maintain and enhance program and departmental operation.

Qualifications:

Education & Experience:

· A Master's degree in Social Work, Counseling, Psychology or closely related area is required.

· An independent license (LCSW, LPC, LIAC, LMFT) with the Arizona Board of Behavioral Health Examiners is required.

· Three (3) years full-time supervisory experience in a behavioral health services related program and/or agency is required.

· Current ability to provide clinical supervision as outlined by the Arizona Board of Behavioral Health Examiners is preferred but not required.

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DISCLAIMER

Clinical Manager: Adult Outpatient Services ID-8686

Other Jobs You May Be Interested In

Other Jobs You May Be Interested In

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?