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Certified Medical Assistant/Licensed Vocational Nurse ID-8495

March 20, 2025

About Us:
Goodside Health is dedicated to providing in-person urgent care, primary care, telemedicine, and SchoolMed services for children in K-12 schools across Texas. Our mission is to revolutionize pediatric healthcare delivery, ensuring equitable access and quality care for all children. Join us and help make a lasting impact on children's health and well-being.

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The Role:
We are seeking sharp and innovative Certified Medical Assistants (CMAs) and Licensed Vocational Nurses (LVNs) for our Dallas office. These roles embody our core values: Passion, Humility, Adaptability, Nurture, and Experience. Our CMAs and LVNs, whom we refer to as Utility Players, exemplify true teamwork and versatility, taking on a wide range of responsibilities to keep our clinics running efficiently.

Utility Players handle both front desk duties (such as insurance verification and patient registration) and clinical tasks, including triage, radiology, curbside labs, and more. Above all, they are warm, humble, passionate about healthcare, and deliver 5-star care to our patients and their families.

Key Success Factors of a Utility Player

Serves as a knowledgeable resource, eager to train and mentor new team members.
Works with a strong sense of urgency, managing multiple tasks efficiently.
Embraces daily clinic assignments with enthusiasm and a positive attitude.
Demonstrates exceptional customer service skills in all interactions.
Proactively helps others and takes initiative without prompting.
Communicates clearly and effectively with the on-duty provider.
Displays a passion for pediatrics and a commitment to personal and professional growth.

The Culture and Team

Our clinicians are supported by the Clinic Management and Clinical Operations teams, which assist with tasks such as inventory management and continuing education to ensure optimal performance. We celebrate successes through our Employee Engagement Platform, Assembly, maintain open communication with our C-Suite Executives, and stay informed through monthly Town Halls. Our People Operations team also regularly sends out surveys to gather feedback and improve the employee experience.

Responsibilities (include but are not limited to):

Triage patients upon arrival.
Communicate with the provider when the patient is ready, summarizing symptoms and any abnormal vitals.
Document visits in the Electronic Medical Records (EMR) system (eMDs).
Assist the provider with procedures and patient care, including splinting, radiology, vaccines, medication administration, phlebotomy, and more.
Administer and document medications as directed by the provider.
Prepare, clean, and maintain exam and treatment rooms.
Obtain lab samples and follow up with patients once results are available.
Provide patient education at the end of the visit and address any follow-up questions.
Position patients for radiology procedures (training provided).
Handle front office tasks, including insurance verification, patient registration, answering phones, and processing payments.
Perform other duties as assigned.

Why Join Us?
At Goodside Health, we believe in taking care of those who take care of others. That’s why we offer a comprehensive benefits package, including:

Urgent Care for Kids Benefits

Full-time staff members are eligible to participate in our suite of benefits starting the first day of the month following 30 days of employment, including:

Competitive salary & company culture
Medical, Dental, and Vision coverage with various tiers
Accident, critical illness, and hospital indemnity insurance
Company-paid basic life insurance
Voluntary life & disability insurance (short-term and long-term)
Legal & identity theft protection
PTO

Full-time and part-time staff members are eligible for:

401(k) plan
Professional Development Reimbursement
Employee Assistance Program (company-paid)
Free in-clinic and telemedicine visits for employees and dependents
Corporate Discount Program (flights, hotels, theme parks, retail, etc.)
Company-paid BLS and PALS renewal classes

Clinic Hours of Operation (Houston):

Monday - Friday: 12:00pm – 9:00pm
Saturday / Sunday: 9:00am – 5:00pm

Goodside Health is grateful for all candidate submissions; however, this role is not outsourced to external vendors at this time.

Requirements

Passion for working with children
Experience in a Pediatric Office, Pediatric Hospital, or Urgent Care within the past 3 years, with a minimum duration of 6 months
Certified Medical Assistant (CMA, RMA) or Licensed Vocational Nurse (LVN) with a Texas license
BLS certification required (online renewal accepted by the American Heart Association)
Knowledge of HIPAA, OSHA, basic clinical procedures, CLIA-Waived Testing, and EMR software
Ability to work in a fast-paced environment

Equal Opportunity Statement
Goodside Health sincerely embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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DISCLAIMER

Certified Medical Assistant/Licensed Vocational Nurse ID-8495

Other Jobs You May Be Interested In

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?