Branch Manager- Flooring Installation ID-13633

May 2, 2025

Summary/Objective:

Primary duty is to ensure a remarkable flooring experience by managing all customer service aspects and functions relating to flooring installations; year round installer recruiting; works closely with installers to coordinate jobs, conduct site inspections, offer issue resolution and support operational practices in alignment with company standards; display high level of customer service skills by building and developing relationships with customers, installers, and vendors.

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Essential Functions

Year round recruiting/onboarding/replacement of installers (hard surfaces/carpet)
Coordinate jobs within SOP standards (ensure coverage and workload)
Review and assess installer performance by conducting job site inspections and review of customer driven scores
Ensure complete customer satisfaction via timely follow up and conflict resolution
Manage customer database with timely record and account billing
Accurately review/edit, approve and submit weekly installer pay to payroll/accounting within SOP
Meet/exceed monthly performance metrics (TIP, Compliance, Sub Labor %, AR)
Display and provide everyday leadership to all employees, contractors, and guests within the office
Help grow and maintain partnerships as needed to build confidence in Surfaces Construction Group
Always display SCG’s Vision and Values

Competencies

Flooring installation/construction coordinating and best practices
Analytical and problem-solving abilities
Time Management/Organization Skills
Strong interpersonal/relationship building skills
Excellent/professional oral, written communication
Personal Initiative, Effectiveness, Credibility
High emotional intelligence
Computer/Software Skills: Microsoft 8 and higher, proprietary technology

Supervisory Responsibility: This position has direct supervisory duties to installation crews, office and warehouse associates, as applicable. Position reports to the Regional Manager.

Work Environment: This job operates in a warehouse office and field operation environments. This role may frequently drive; routinely uses warehouse equipment such forklifts/pallets, and standard office equipment such as computers, laptops, phones, and printers.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee must enjoy fast paced environment, requires proper lifting technique up to 50lbs, is regularly required to talk or hear, bend, stoop, or twist. Most duties performed while sitting or standing for long periods of time; driving and walking; use of hands/fingers; reach with hands and arms. Exposures to various temperature changes; requires reading, writing and average math skills.

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