Appeals Specialist ID-18124

June 11, 2025

Description

This is a contract role for approximately 10 months.

We are looking for a dynamic, organized, self-starter HR professional who thrives on diving deep into the details, can make impartial decisions based on facts, and enjoys supporting employees through their Amazon journey. If this sounds like you, then join the Departures Team as and Appeals Specialist. We are searching for Appeals Specialists to ensure proper and consistent treatment of employees as they participate in the appeals journey, focusing on a positive employment experience in all steps along the way.

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Collaborate with multiple stakeholders to ensure solid understanding of the Amazon experience.
Investigate to various sources of information including, but not limited to, Amazon policy, past policy application, associate statements in order to reach a proper and consistent outcome.
Analyze data from various internal systems and propose remedial action based on findings.
Independently manage case work, bringing closure timely and definitively.
Analyze casework data to identify issue trends, opportunities for proactive mitigation, and policy adjustments.
Provide recommendations to proactively address systemic defects.
Be able to earn trust of employees for the associate experience.
Manage difficult conversations with multiple levels within the organization
Respond quickly and accurately to associate questions and ensure documentation is complete and accurate.

To be successful in this role, the ideal candidate comes with prior Amazon HR experience, has strong communication and interpersonal skills, is organized, has the ability to manage competing tasks, and is capable of working in a fast-paced environment, enabling them to work successfully on a broad spectrum of employee experiences.

Key job responsibilities

Deep Diving: Review information which contributed to the disciplinary action impacting the employee. Use your investigative skills to determine if policy was applied properly and consistently based on evidence and employee/witness statements.
Decision Making: Execute complex work that may be escalated from others. Requires independent research and interpretation of processes and policy from both internal and external sources.
Expertise: Acts as a subject matter expert for customers, team and vendors. Knows and works with outside sources to develop interpretations and solutions for complex issues
Customer service: Interface with various levels of the organization to identify and resolve both internal and external gaps. Responds quickly and accurately to questions from team, internal business partners, and customers including high level leadership teams.
Case Management: Manage case workload ensuring that services are delivered to employees and sites in a timely and defect-free manner.

Basic Qualifications

Bachelor's Degree from accredited university
5-7 years overall work experience
Minimum 4 years multiple HR domain relevant experience
Ability to manage confidential and sensitive employee information and adhere to strict confidentiality standards
Experience in a call center, distribution center, or manufacturing environment
Comfort with high volume workloads, experience with rapid and complex changing work environment, willingness to "roll up your sleeves"
Solutions-focused and comfortable working in an environment which demands strong deliverables
Bias for action, stellar work ethic, and desire to achieve excellence
Proven ability to handle confidential information and escalate issues when appropriate

Preferred Qualifications

Experience in conducting investigative work, including claimant, witness, and target employee interviews, investigative data analysis, and production of investigative documentation
Master's Degree or MBA in HRM or other specialized training in labor/ employee relations
Experience with the Amazon HR
Experience with Case Management
Evidence of career development and/ or evidence of superior performance in previous roles
Experience supporting hourly employee client groups with employee populations of 2,000+

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