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Amazon is hiring: Senior User Experience Designer, Amazon Pay in Culver City ID-8594

March 20, 2025

Amazon Pay’s mission is to provide Amazon customers a superior purchase experience anywhere they shop, delivered in an intuitive, well-crafted, and integrated solution through a human-centered approach.

We are seeking a Senior UX Designer to conceive of, plan, lead, and execute new shopping experiences for Amazon customers shopping outside of Amazon, eliminating customers’ biggest barriers to purchasing.

Because the scope of this position will extend across a number of programs, the ability to balance high-level, holistic reasoning with detail-oriented feature design is imperative.

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You would be perfect for this role if:

You’re a systems oriented design thinker who envisions and crafts holistic solutions for your users that span the entire customer journey.
You see patterns and connect dots as part of your daily process.
You are passionate about working strategically with internal and external executives and other senior leaders to create and deliver visionary and customer-focused solutions.
You design experiences that visually provoke and captivate.
You are an empathic teammate who flourishes when collaborating closely with other disciplines and partners.
You are a self-starter who thrives on ambiguity and is comfortable wearing many hats.

Key Job Responsibilities

You enable user-centric strategies, improving not only products and services but also the full end-to-end user experience. Practice a holistic approach to the buyer experience, focusing not just on pay, but on the entire journey—from pre-purchase (education, awareness, incentive, acquisition) to payment (click through, confirmation, security), through to post-transaction (communication, tracking, sharing, social).

Develop and socialize experiences that drive engagement and excitement throughout the organization, working closely with partners in research, design, and product management across Amazon.
Analyze customer behaviors, identify opportunities to solve problems, and create cohesive, best-in-class experiences in our most challenging and high-impact areas.
Create frameworks, conceptual diagrams, user flows, wireframes, detailed visual mockups, and prototypes to communicate high-level design strategies.
Advocate for the customer in a corporate environment, fostering a shared understanding of the customer-centric intersection between design, technology, and business.
Deliver high-quality creative products while insisting on high standards and attention to detail.
Present to business, design, and executive-level leadership and support your design rationale using quantitative data and site metrics, customer feedback, and usability findings.
Help nurture a thriving design culture.

About the Team

The Amazon Pay Design team designs the global shopping experience for Amazon customers wanting to leverage their account and benefits with external merchants, in-store and online. We own and design the features that make it easy for customers to discover, evaluate, and transact with merchants.

Our team is uniquely positioned to drive innovation—leveraging insights from customer and merchant research, defining problem statements that address pain points and opportunities, ideating on solutions, building prototypes, and testing/validating with customers. This work is critical to deliver unique, customer-focused experiences that differentiate us and create a unique customer experience.

BASIC QUALIFICATIONS

10+ years of design experience
Knowledge of usability principles and techniques
Have an available online portfolio
Experience in delivering design solutions for projects of large scope and complexity
Experience designing customer-facing retail products
Experience defining and maintaining design patterns and UX standards

PREFERRED QUALIFICATIONS

Experience applying scrum to visual or UX design processes
Experience with UX design of complex workflows
Experience working with stakeholders to plan and execute programs that are strategic in nature
Experience acquiring user data (e.g., conducting usability studies, performing user research) and creating personas and journey maps

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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DISCLAIMER

Amazon is hiring: Senior User Experience Designer, Amazon Pay in Culver City ID-8594

Other Jobs You May Be Interested In

Key Job Responsibilities

About the Team

BASIC QUALIFICATIONS

PREFERRED QUALIFICATIONS

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?